Operations Supervisor

4 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Shift: Shifting

Work setup: Onsite (Taguig)

Requirements:

  • 1-2 years experience
  • With travel background experience
  • General Customer Service including post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.
  • Remote Customer Service: Providing customer service and support via phone, online chat, or text.
  • Call center-based customer support in response to a high volume of low complexity inquiries, including customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
  • Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility.
  • Acting as liaison between customers, production, and distribution departments related to specific customer orders, providing technical and non-technical customer support in a walk-in service center.
  • Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles.
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