BPO CS

3 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Overview

About the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits
  • HMO coverage for the employee and two dependents (available from Day 1)
  • Quarterly performance bonuses
  • Excellent career development opportunities with exposure to multiple accounts
  • Weekends off
Responsibilities
  • Developing and implementing operational strategies: Creating and executing plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
  • Leading and managing teams: Supervising team members, providing guidance and support, and promoting a collaborative working environment.
  • Performance management: Monitoring key performance indicators (KPIs) and devising strategies to boost team performance.
  • Stakeholder collaboration: Working with various stakeholders to ensure alignment and achieve shared objectives.
  • Process improvement: Identifying opportunities to optimize processes and implementing effective solutions.
Qualifications
  • Minimum of 5 years leadership experience in customer service management
  • At least 7 years experience in a BPO environment
  • Strong skills in Excel and PowerPoint
  • Bachelors degree in any field
  • Experience in designing process definitions or frameworks for coaching, training, reporting, governance, and workforce management
  • Proven track record in process improvement and developing process frameworks
  • Flexible to work in shifting schedules
  • Willing to work onsite at BGC Taguig
  • Available to start immediately
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