CS - Center of Excellence Manager (BGC Taguig) | Onsite
4 weeks ago
Responsibilities
- Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
- Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
- Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
- Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
- Process improvement: Identifying opportunities for process optimization and implementing solutions.
- 5 years minimum of leadership experience handling customer service
- 7 years minimum BPO background
- Strong Excel and Powerpoint Skills
- COLLEGE DEGREE - ANY COURSE
- Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
- Process improvement and process framework creation.
- Amenable to work in shifting schedules.
- Amenable to work onsite in BGC Taguig
- Able to start ASAP.
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off
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