CS - Center of Excellence Manager (BGC Taguig) | Onsite

3 days ago


Taguig, Philippines TASQ Staffing Solutions Full time

Responsibilities

  • Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
  • Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
  • Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
  • Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
  • Process improvement: Identifying opportunities for process optimization and implementing solutions.
Qualifications
  • 5 years minimum of leadership experience handling customer service
  • 7 years minimum BPO background
  • Strong Excel and Powerpoint Skills
  • COLLEGE DEGREE - ANY COURSE
  • Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
  • Process improvement and process framework creation.
  • Amenable to work in shifting schedules.
  • Amenable to work onsite in BGC Taguig
  • Able to start ASAP.
Benefits
  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts
  • Weekends Off
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