Call Center- Center of Excellence Manager

7 days ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off

Responsibilities:

Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
Process improvement: Identifying opportunities for process optimization and implementing solutions.
Requirements:

5 years minimum of leadership experience handling customer service
7 years minimum BPO background
Strong Excel and Powerpoint Skills
COLLEGE DEGREE - ANY COURSE
Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
Process improvement and process framework creation.
Amenable to work in shifting schedules.
Amenable to work ONSITE in BGC Taguig
Able to start ASAP.

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