Center of Excellence Assistant Manager
3 weeks ago
About the job: CS - Center of Excellence Assistant Manager (Taguig) | Onsite
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off
Responsibilities:
Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leads
Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture
Requirements:
Relevant years of experience: 5 years minimum BPO experience in customer service
Leadership experience: 4 years minimum handling a team for customer service accounts
Educational attainment: college grad any course
Amenable to working in shifting schedules.
Amenable to work ONSITE BGC, Taguig
Able to start ASAP.
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