Operations Manager

1 week ago

Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱1,200,000 - ₱1,620,000 per year

COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position: Operations Manager (CS/Retail)

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Nightshift/Graveyard (Shifting)

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

JOB REQUIREMENT:

Bachelor's Degree holder

With at least 5 years in a managerial role in a BPO Company

With any Certification/Training is an advantage.

Willing to work on site

JOB DESCRIPTION:

  • Ensures high levels of client satisfaction.
  • routinely meets or exceeds contractual service level agreements.


•creates, implements, and evaluates short-, medium-, and long-term strategies to meet objectives.

•promotes business expansion or more growth

•encourages and promotes innovation and continual improvement to offer considerable value to the business.

•leads from the front, gives regular coaching, skips level meetings and focus group talks, prepares and implements staff engagement programs.

•collaborates with Learning and Development to create and implement succession planning and organized staff development programs.

•follows company policies and procedures and passes internal and external audit audits.

  • Manages Senior/Ops Managers and Cross Tower Leads across several locations.


•prepares yearly, quarterly, and monthly income and expense estimates; monitors and manages items on a regular basis to reach financial goals.

RECRUITMENT PROCESS: (ONLINE)

Initial Interview

Final Interview

Job Offer

Look for: Ms. Kendra

Job Type: Full-time

Pay: Php100, Php135,000.00 per month

Work Location: In person

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