Process Excellence Manager
3 days ago
Job Title: CS - Center of Excellence Manager
Work Set-up: On-site in BGC Taguig
Schedule: Shifting schedules
Role Requirements:
● Bachelor's Degree
● At least 5 years of leadership experience in BPO handling customer service operations.
● Process improvement and process framework creation.
● Experience in creating process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
● Advanced proficiency in Excel and PowerPoint
● Amenable to work in shifting schedules
● Amenable to work ONSITE in BGC Taguig
● Available to start ASAP
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
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