
Process Excellence Manager
4 weeks ago
Overview
Job Title: CS - Center of Excellence Manager
Work Set-up: On-site in BGC Taguig
Schedule: Shifting schedules
Qualifications- Bachelor's Degree
- At least 5 years of leadership experience in BPO handling customer service operations.
- Process improvement and process framework creation.
- Experience in creating process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
- Advanced proficiency in Excel and PowerPoint
- Amenable to work in shifting schedules
- Amenable to work onsite in BGC Taguig
- Available to start ASAP
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
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