
CS CoE Center of Excellence Assistant Manager
1 day ago
TASQ is looking to hire for the CS CoE Center of Excellence Assistant Manager role ASAP.
**Position: CS - Center of Excellence Assistant Manager (Taguig)**
Benefits:
- Health Maintenance Organization (HMO) coverage for the employee and two dependents starting on the first day.
- Quarterly performance bonuses.
- Excellent opportunities for career growth and exposure to various accounts.
- Weekends off.
**Responsibilities:**
- Developing process definitions or frameworks for coaching, training, reporting, governance, and workforce management.
- Implementing process improvements and creating process frameworks.
**Requirements:**
- At least 5 years of experience in the BPO sector with a focus on customer service.
- Minimum of 4 years of leadership experience managing a customer service team.
- A college degree in any field.
- Willingness to work flexible shifts.
- Must be available to work onsite in BGC Taguig.
- Able to start immediately.
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