Assistant Manager-Customer Care Voice-Inbound

3 weeks ago


Manila, National Capital Region, Philippines EXL Full time
Assistant Manager-Customer Care Voice-Inbound

Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL

Overview

Manage a team of representatives (managing emails, chats and calls) and drive overall performance for his/her team. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process performance. Steer process meetings / calls to a logical conclusion. Analyze data and come up with recommendable action to meet and exceed performance requirement. Recommend necessary process changes to improve team performance. Collaborate with support and enabling teams to ensure service delivery that will benefit the program. Collaborate and maintain excellent relationship with the clients.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Business Consulting and Services

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