Customer Care Specialist

2 days ago

Manila, National Capital Region, Philippines Emapta Full time ₱30,000 - ₱60,000 per year

Your Career, Crafted with Care

Be part of a global industry shaping spaces where people live, work, and thrive. Take on a meaningful role in customer care where every detail you manage contributes to a seamless experience. This is your chance to grow your global career, make an impact in the commercial furniture industry, and leave a mark while staying rooted in your home country.

Job Description

As a Customer Care Specialist, you will manage inbound orders, oversee customer communications, and ensure timely deliveries. Your work directly supports both clients and suppliers while helping shape a smooth customer journey in the commercial furniture industry.

Job Overview

Employment type: Full-time

Shift: Day Shift, 7 AM - 4 PM or 8 AM - 5 PM (Perth Time), Weekends Off

Work setup: Permanent WFH

Exciting Benefits Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Permanent WFH arrangement
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • At least 2 years of experience in the customer service space
  • Experience in B2B sales and manufacturing environments
  • Qualifications in Business, Customer Service, or similar are advantageous
  • Strong attention to detail and process-driven approach ensuring customer satisfaction
  • Strong relationship-building skills with customers and suppliers
  • Proficiency in MS Office 365 (Outlook, Teams, Word, Excel)
  • Experience with HubSpot or equivalent CRM system preferred

Your Daily Tasks

  • Manage inbound order processes for timely and accurate processing
  • Quoting, order entry, and order processing
  • Handle all inbound communications (phone, email, web inquiries)
  • Oversee the Advanta Loan Chair program, ensuring stock accuracy and timely returns
  • Ensure timely outbound order delivery and maintain relationships with couriers and storage facilities
  • Perform data entry and maintain records with precision
  • Provide strong customer service support and maintain professional communication
  • Collaborate with internal teams for smooth operations (sales, logistics, accounting, operations)

About the Client

Innovating Comfort, Delivering Excellence

Our client is a leading Australian manufacturer specializing in commercial furniture and seating solutions. Renowned for blending ergonomic design, durability, and style, they have set benchmarks in creating workspaces that inspire productivity and comfort. With decades of expertise and a reputation for quality, they continue to expand their impact across industries and borders.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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