Customer Care Executive

3 weeks ago

Manila, National Capital Region, Philippines Lavu Inc. Full time

Join to apply for the Customer Care Executive (Spanish) PHL role at Lavu Inc.

We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us We'll provide you with in-depth product training and unlimited growth opportunities.

About Lavu

Lavu is at the forefront of transforming the way that restaurants are managed through its mobile Point of Sale (mPOS). Lavu provides mobile and cloud-based POS solutions for fine-dining and quick-serve restaurants, franchises, bars, coffee shops, pizzerias and food trucks within 80 countries. Our mission is to partner with restaurant owners with the knowledge, solutions, and expertise that accelerate their growth and success while tailoring innovative solutions that advance the restaurant industry.

Visit us to know more at

Customer Care Executive – Spanish

As a Care Representative (Spanish), you will be the first point of contact to Lavu customers, so we need you to bring your A-Game personality and technical expertise to resolve customers' issues by answering questions and resolving issues in a professional and expedited manner.

Duties And Responsibilities
  • Provide information to customers and resolve reported issues when possible
  • Communicate issues to the proper entities and follow up with customers as needed
  • Answer incoming customer phone calls in a professional and courteous manner
  • Respond to customer emails quickly and efficiently with proper formatting and grammar
  • Respond to incoming chat messages from customers
  • Follow up with customers who reported a problem that is now corrected
  • Document all interactions with customers in the proper, standardized format
  • Articulate customer issues effectively to fellow Representatives and Management
  • Work as a team to resolve customer issues and answer questions
  • Assist in the training of new personnel through job shadowing and mentorship programs
  • Document individual and collective knowledge in the internal Customer Care Wiki
Preferred Requirements
  • 2-5 years of Customer Experience in International Voice Process in Spanish language
  • Excellent communication skills in Spanish & English (Verbal & Written)
  • Technical support & troubleshooting experience
  • Technically savvy with aptitude to learn new technologies quickly
  • Any Degree with Foreign Language certificate in Spanish
  • Familiar with iOS and Apple products (iPad, iPhone, iPod Touch)
Other skills you should be able to show off from Day 1
  • Technology Degree or Certifications
  • Quality Focus
  • Team Player
  • Problem Solver
  • Self-Starter
  • Multi-tasking (ability to speak with a customer on the phone while responding to chat)
  • Proficiency in writing emails in Spanish (grammar, spelling, tone)
  • Ability to analyze information to solve problems and add value
  • Ability to prioritize and complete tasks quickly and efficiently
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

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