Assistant Manager-Customer Care Voice-Inbound

4 weeks ago

Manila, National Capital Region, Philippines EXL Full time
Overview

Assistant Manager-Customer Care Voice-Inbound

Join to apply for the Assistant Manager-Customer Care Voice-Inbound role at EXL

Responsibilities
  • In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs).
  • Uphold transaction quality within predefined parameters and control claim costs to minimize leakage.
  • Maintain accuracy in reserves and payments while managing the lifecycle of claims.
  • Adhere to company policies and procedures to ensure operational efficiency.
  • Manage inbound and outbound calls, as well as other correspondence related to claims.
  • Emphasize customer satisfaction, build rapport, and facilitate effective communication to achieve timely resolution of customer concerns.
  • Fulfill any other essential functions as directed by the supervisor.
  • Join us in delivering excellence and maintaining high standards in claims management.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Business Consulting and Services

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