Assistant Manager-Voice-Customer Service

3 weeks ago

Manila, National Capital Region, Philippines EXL Full time

Join to apply for the Assistant Manager-Voice-Customer Service role at EXL

Responsibilities

  • Manage a team of representatives (managing emails, chats and calls) and drive overall performance for the team.
  • Provide supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines.
  • Produce reports to gauge process performance.
  • Steer process meetings / calls to a logical conclusion.
  • Analyze data and come up with recommendable actions to meet and exceed performance requirements.
  • Recommend necessary process changes to improve team performance.
  • Collaborate with support and enabling teams to ensure service delivery that will benefit the program.
  • Collaborate and maintain excellent relationships with the clients.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Business Consulting and Services

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