Customer Care Team Lead

5 days ago

Manila, National Capital Region, Philippines beBeeClaimsManagement Full time ₱4,000,000 - ₱8,000,000
Job Summary

We are seeking an experienced Assistant Manager to lead our Customer Care Voice-Inbound team.

The ideal candidate will have a proven track record of driving target achievement and ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Develop and implement strategies to achieve assigned targets in alignment with Service Level Agreements (SLAs).
  • Maintain transaction quality within predefined parameters and control claim costs to minimize leakage.
  • Accurately manage reserves and payments while overseeing the lifecycle of claims.
  • Adhere to company policies and procedures to ensure operational efficiency.
  • Manage inbound and outbound calls, as well as other correspondence related to claims.
  • Foster strong customer relationships, build rapport, and facilitate effective communication to resolve customer concerns in a timely manner.
  • Pursue continuous improvement initiatives to enhance claims management processes.
Requirements:
  • Mid-Senior level experience in claims management or a related field.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Degree in Business Administration, Management, or a related field.
Benefits:
  • Opportunity to grow professionally in a dynamic and supportive organization.
  • Competitive salary and benefits package.
  • Collaborative and inclusive work environment.

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