Assistant Manager-Customer Care Voice-Claims

3 weeks ago


Manila, National Capital Region, Philippines EXL Full time
Overview

Assistant Manager-Customer Care Voice-Claims - FNOL

We are seeking a Customer Service Representative to assist customers with their inquiries via calls, chat, and emails, encompassing generic queries, account/application status, and insurance-related concerns. The ideal candidate will demonstrate ownership, providing timely resolutions while ensuring consistent, courteous, and efficient service according to quality monitoring guidelines. Liaison with onshore departments may be necessary to relay messages to customers as requested.

Responsibilities
  • Assist customers with inquiries via calls, chat, and emails, including generic queries, account/application status, and insurance-related concerns.
  • Provide timely resolutions with ownership and uphold quality standards in line with monitoring guidelines.
  • Liaise with onshore departments to relay messages to customers as requested.
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Business Consulting and Services

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