Helpdesk Analyst
1 week ago
Helpdesk Analyst I - Formal Qualification Training Provided
Job Highlights
- Exposure to the latest cloud technologies from 365 to generative AI to cyber security.
- Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA, and other industry recognized platforms.
- Exceptional company culture. A++ morale score.
The right candidate will:
- Resolve level 1 incidents and follow escalation protocols.
- Provide timely and exceptional service by communicating with end users and vendors via phone and email.
- Maintain up-to-date time entries, records, and documentation.
- Coordinate with Partner on onsite support and client management level requests.
- Work on Windows, Office, Exchange, On-Premises, and Active Directory.
- Perform Adhoc Tasks – advise on platform downtime, recommend processes and policies, and report ticket failures.
- Proactive learning and development to enhance skills.
- The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager.
Skills and Attributes
- Intermediate desktop computer and network troubleshooting skills.
- Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, modems, smartphones, internet/modem/router.
- Intermediate knowledge of Microsoft Windows Desktop platforms.
- Intermediate knowledge of Microsoft Office platforms.
- Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management, or ERP platforms.
- Intermediate knowledge of Active Directory.
- Intermediate knowledge of Microsoft 365 and Office 365 product suites.
- Experience with remote desktop or remote-control tools such as TeamViewer.
- Experience with creating, updating, and reviewing documentation and IT/network diagrams.
Soft Skills
- Attention to detail.
- Team player.
- Quick thinking and autonomous decision making.
- Fluent verbal and written English.
- Strong customer service and rapport building skills.
- Strong organization skills including demonstrable multi-tasking and planning skills.
- Demonstrable time management skills.
Qualifications
- Minimum IT diploma level education or relevant IT certification.
- Experience in a customer service role such as hospitality or demonstrable training in customer service i.e., call center training.
- Minimum 2 years in an equivalent customer facing IT support role in a B2B environment.
Get Unstuck [And Act Now]:
Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future?
Benchmark 365 is on the lookout to employ a Helpdesk Analyst I to join our service desktop team in our Cebu Business Park Office.
The role provides for high exposure to the latest technology, formal qualification training, and a great work environment.
What's In Store For You:
- Competitive package, we pay based on tenure/experience.
- Leave Entitlements.
- HMO with Dental Coverage.
- Paid Certifications.
Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.
No more career limits - join the fastest growing professional service team in the managed services industry today.
Note: Apply only if you are from Cebu and willing to go to our onsite office (AIA Building) on a daily basis.
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