Salesforce Business Analyst

3 days ago

Makati City, National Capital Region, Philippines Lendi Group Full time

Company Description

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We're revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We're passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone's unique identity.

Job Description

Lendi Group is seeking an experienced Salesforce Business Analyst to join our cross-functional digital team. In this role, you will collaborate with Product Management, Engineering, and Design to bridge business needs with technology solutions, optimize processes, drive impactful changes, and document and propose solutions. You will also define end-to-end user stories for frontend and backend development in an agile environment.

Key Responsibilities

  • Conduct and document detailed analysis, facilitate requirements elicitation activities to identify business requirement and translate into user stories.
  • Analyse and map business processes to Salesforce capabilities.
  • Collaborate with cross-functional Agile teams (Engineering, Product, Design, QA) in remote and on-site settings.
  • Provide BAU support, including helpdesk ticket resolution.
Qualifications
  • Proven end-to-end Business Analyst experience within Agile Scrum.
  • Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, and custom applications.
  • Strong understanding of business processes and ability to map them into Salesforce solutions.
  • Experience with Salesforce reports, dashboards, and workflow automation.
  • Proficient in the use of JIRA and Confluence to manage requirements, track progress, and facilitate collaborative documentation across agile teams.
  • Able to work autonomously and adapt to shifting priorities in a dynamic environment.
Desirable Skills
  • Salesforce certifications (e.g. Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  • Solid understanding of the home loan application lifecycle, with a focus on lending-specific requirements.
Additional Information

What's in store for you at Lendi?
  • Flex-first (Work from home), with occasional office days when needed
  • Health Insurance (HMO) for you & 1 free dependent
  • Health & well-being programs
  • Generous amount of leaves (total of 30 leaves - 25 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
  • Extra allowances will be given for WFH set-up such as internet subsidy
  • Life insurance effective on Day 1
  • Fixed weekends off (Mondays to Fridays only - dayshift)
  • Access to training and opportunities for career progression/promotion
  • Fun & exciting monthly social clubs - at the moment done virtually
  • Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.
How To Flexi-first
  • You must have a stable fixed internet connection (minimum 25mbps)
  • An ample working space with office table and chair is also required.
  • Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Finance
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