Spanish Bilingual Call Center Representative

2 days ago


Pasig, National Capital Region, Philippines Med-Metrix Full time
Spanish Bilingual Call Center RepresentativeJob Description

Posted Monday, March 17, 2025 at 4:00 AM

Join our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-Metrix

Experience these exceptional benefits when you join Med-Metrix

  • Day 1 HMO with 2 of your dependents covered for FREE
  • Clothing Allowance
  • Free Lunch Daily
  • Paid Time Off
  • Training and Staff Development
  • Employee Engagement Activities
  • Opportunities for Internal Mobility

Job Purpose

The Call Center Representative, Spanish Bilingual serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Duties and Responsibilities

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
  • Use the GE and Epic workflow systems and other tools available to them.
  • Analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adhere to the policies and procedures established for the client/team.
  • Meet and maintain daily productivity standards established in departmental policies.
  • Meet and maintain quality standards established in departmental policies.
  • Maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in Hospital/Facility or Physician billing, a plus.
  • Spanish and English-speaking proficiency is required.
  • Experience with GE Centricity or EPIC PB preferred.
  • Ability to work well individually and in a team environment.
  • Proficiency with MS Office.
  • Strong organizational skills.
  • Maintain composure when handling particularly difficult calls with customers.

Working Conditions

  • Work Set-Up: Onsite.
  • Work Schedule: Night shift, US hours.
  • Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
  • Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
  • Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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