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Call Center Team Member

1 week ago

Pasig, National Capital Region, Philippines Med Metrix Full time
Job Summary

Med Metrix is seeking a highly skilled and dedicated Spanish Bilingual Call Center Representative to join our team.

The ideal candidate will possess excellent communication skills, with the ability to effectively interact with patients, colleagues, and management.

Duties and Responsibilities
  • Respond to patient inquiries and resolve issues in a timely and professional manner
  • Collect self-pay balances and process payments over the phone
  • Maintain accurate records and adhere to established policies and procedures
  • Collaborate with internal teams to resolve complex issues and improve processes
Requirements
  • High school diploma or equivalent required
  • Previous experience in Hospital/Facility or Physician billing, a plus
  • Spanish and English-speaking proficiency is required
  • Ability to work well individually and in a team environment