Bilingual Call Center Specialist

4 days ago


Pasig, National Capital Region, Philippines Med-Metrix, LLC Full time

We are looking for a highly motivated and detail-oriented Bilingual Call Center Specialist to join our team at Med-Metrix, LLC. As a vital part of our customer service team, you will be responsible for providing top-notch support to patients and resolving their inquiries in a timely and efficient manner.

About the Role

This position requires excellent communication skills, both written and verbal, as well as proficiency in Spanish and English. If you have previous experience in hospital or physician billing, that's a definite plus Our comprehensive training program will ensure you feel confident and prepared for success from day one.

Duties and Responsibilities:
  • Resolve patient inquiries, requests, and disputes via phone calls in a professional and courteous manner.
  • Process patient credit card payments to settle outstanding balances.
  • Review patient accounts to identify and rectify any discrepancies.
  • Work collaboratively with colleagues to meet daily productivity and quality targets.
Key Skills and Qualifications:
  • High school diploma or equivalent is required.
  • Previous experience in Hospital/Facility or Physician billing is beneficial.
  • Fluency in both Spanish and English is necessary.
  • Excellent teamwork and problem-solving skills.


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