
Customer Service Representative
3 weeks ago
The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed to ensuring customer satisfaction through accurate and timely assistance.
Key Responsibilities:
Customer Support:
- Handle inbound and outbound calls professionally, ensuring a high level of customer service.
- Respond to customer inquiries via email with clear, accurate, and timely communication.
- Assist Territorial Representativeswith product-related inquiries, order statuses, and service requests. There will be occasions that customers will be routed to inbound calls.
- Maintain a positive and empathetic attitude toward customers at all times.
- Process and resolve escalated cases efficiently while adhering to company guidelines.
- Investigate customer concerns and provide effective solutions within the required timeframe.
- Collaborate with internal teams to resolve complex issues and ensure a seamless customer experience.
Data & Documentation:
- Accurately document customer interactions, inquiries, complaints, and resolutions in the system.
- Ensure all customer data and transaction records are updated and maintained as per company policies.
- Prepare and submit reports related to customer service performance and escalations.
Process Improvement:
- Identify recurring customer issues and recommend process enhancements.
- Stay updated with company policies, products, and procedures to provide the best support.
- Participate in team training and continuous learning initiatives.
- Education:College Degree or equivalent.
- Experience:Minimum 1-2 years of customer service experiencein voice and email support.
- Technical Skills:Knowledge in Microsoft Office Suite (Outlook, Excel, Word) and CRM software.
- Communication Skills:Excellent verbal and written communication skills in English.
- Problem-Solving:Ability to analyze situations, identify problems, and develop solutions effectively.
- Time Management:Strong organizational skills with the ability to manage multiple tasks efficiently.
- Customer Focus:Ability to handle challenging situations professionally and provide customer-centric resolutions.
- Team Player:Ability to collaborate and work well within a team-oriented environment.
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
-
Customer Service Representative
1 week ago
Makati City, National Capital Region, Philippines beBeeService Part time ₱1,300 - ₱13,000Job Title: Customer Service RepresentativeA customer service representative is the main point of contact between our company and customers. The ideal candidate should have excellent communication skills and be able to build positive relationships with customers.
-
Customer Service Representative
7 days ago
Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionActionLabs IT Services Phils. Corp. offers a wide range of services including Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solutions. We are the leading Authorized Service Partner (ASP) for well-known global brands. Our commitment is to provide top-tier support...
-
Customer Service Representative
1 week ago
Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,800,000Remote Customer Service RepresentativeWe are seeking a highly skilled Remote Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.About the Role:Provide customer support via phone, email, or chatResolves customer complaints and issues in...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱3,200,000 - ₱4,800,000Customer Service Representative Job Summary">This is a customer service representative role that requires excellent communication and problem-solving skills. The ideal candidate will have a strong understanding of customer needs and be able to provide solutions in a timely and professional manner.The primary responsibility of this position is to respond to...
-
Customer Service Representative
1 week ago
Makati City, National Capital Region, Philippines beBeeCustomer Full time $20,000 - $33,000Job Title: Customer Service RepresentativeOverviewThis role is perfect for individuals who are passionate about delivering exceptional customer service and have a keen sense of empathy. As a Customer Service Representative, you will be the face of our company, interacting with customers from diverse backgrounds and providing solutions to their queries.Key...
-
Customer Service Representative
3 weeks ago
Makati City, National Capital Region, Philippines Siemens Mobility Full timeJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all...
-
Customer Service Representative
3 weeks ago
Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full timeBe part of a leading financial institution. Customer Service RepresentativeDepartment – Unit: Customer ServiceResponsibilitiesThe position is responsible for providing quality service to Cardholders, Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email...
-
Customer Service Representative
1 week ago
Makati City, National Capital Region, Philippines beBeeCommunication Full time ₱70,000 - ₱100,000Job SummaryWe are seeking a highly skilled and customer-focused individual to support our growing business needs.About the RoleThis is an exciting opportunity for a professional to work as a customer service representative, handling inbound calls and providing exceptional service to clients.Key Responsibilities:Answer and resolve customer inquiries in a...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines Beep Full timeThe primary role of the Customer Service Representative (CSR) is responsible for addressing customer inquiries, resolving issues, and providing information about products or services through various communication channels. They must possess strong communication, problem-solving, and interpersonal skills while maintaining product knowledge and adhering to...
-
Customer Service Representative
2 weeks ago
Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱2,300 - ₱2,900About the JobWe are seeking a skilled professional to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers to address their inquiries and resolve any issues they may have regarding our clients' products and services.As a key member of our customer support team, you will work closely with...