Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Siemens Mobility Full time
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the Customer Service Representative position and play a key role in managing customer service incidents, representing the company, and ensuring high levels of customer satisfaction. Your Role:
  • Receive customer calls/information and allocate service incidents accordingly. Forward non-incident inquiries to the respective department.
  • Enter service incidents into the ERP system, check SLA, contract conditions, warranty, and credibility information. Receive and distribute tickets/notifications as required.
  • Forward service incidents to the respective technical support in a timely manner. Escalate to the Customer Care Center Manager if resources are unavailable.
  • Monitor daily Customer Care Center operations (Notification Monitor Screen), escalate to relevant operational groups (tech-support/dispatch/logistics) if necessary, and generate daily performance reports as defined.
  • Monitor customer satisfaction after each completed service and generate daily performance reports.
  • Support operational groups (tech-support/dispatch/logistics) with administrative tasks.
  • Act as P58 (SAP model) workpool coordinator to review specific stages of the CS business process for errors and remind the process owner to address them.
Your Expertise:
  • Successfully completed degree in any discipline.
  • SAP knowledge is mandatory.
  • Passionate about customer service and customer-centric approaches.
  • Excellent communication skills.
  • Fluent in written and spoken English.
  • Previous customer service experience is an advantage.
  • Managing difficult customers and customer relationships.
  • No sponsorship of work visa available.
To learn more about our business, visit https://www.siemens- Who we are: We are a team of over 73,000 dedicated Healthineers across more than 70 countries. As a leader in medical technology, we push boundaries to create better outcomes and experiences for patients worldwide. Our portfolio supports clinical decision-making and treatment pathways. How we work: Joining Siemens Healthineers means becoming part of a global team of scientists, clinicians, developers, researchers, and specialists who believe in the potential of diverse ideas. We come from various backgrounds, cultures, religions, political and sexual orientations, working together to fight diseases and improve healthcare access, united by our purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Note to recruitment agencies: Our recruitment is managed internally. External support is only permitted through formal contracts with qualified suppliers. Unsolicited candidate submissions without such agreements are not accepted and will be disregarded. We recommend refraining from unsolicited practices. Thank you for your understanding and cooperation.
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