Service Delivery and Operations Manager
3 days ago
Apply locations: 22F The Globe Tower
Time type: Full time
Posted on: Posted 30+ Days Ago
Job requisition id: R0000014167
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job DescriptionThe Service Delivery Manager will assist in the development of contract changes, Operational Level Agreements, and Service Level Agreements. He/She will also manage the interface between the unit, the customers, users, and third-party service providers. The Service Delivery Manager will identify service improvements within service management to improve the quality of the service provided and/or the process efficiency.
The responsibilities of this position will include but will not be limited to the following:
- Create and distribute performance reports and supply service-related input to the performance management reports as required.
- Lead in defining, managing, measuring, and meeting customers' expectations. Ensure it meets the agreed-upon service levels, measuring service performance, and recommending actions necessary to respond to problems or improve service.
- Maintain ownership, management, and communication of the Service Catalog and prevailing Service Level Agreements.
- Handle requests for services that are beyond the standard contract provisions.
- Approve changes to service or service components based on minimizing risk and optimizing service availability.
Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
About UsGlobe Telecom, Inc. (Globe) is the leading telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband, and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology so that we bring customers closer to what matters most.
Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.
Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.
Purpose: In everything we do, we treat people right to create a Globe of Good.
Vision: We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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