HRSS Service Delivery Manager
3 days ago
We are looking for a highly skilled and experienced Human Resources Shared Services (HRSS) Manager to join our team at Tata Consultancy Services. The successful candidate will be responsible for leading and overseeing the day-to-day operations of our HR Shared Services function, ensuring high-quality service delivery across HR processes.
The ideal candidate will have a proven track record of managing HR operations, a deep understanding of HR service delivery models, and the ability to lead a team in a fast-paced environment. You will work closely with HR leadership and other business units to ensure the alignment of HR services with organizational goals.
Responsibilities:
- Manage a team of HR Shared Services professionals, including HR Help Desk, HRIS, reporting analysts, and other support staff.
- Develop and implement performance goals for HRSS staff, ensuring accountability, growth, and development.
- Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
- Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, payroll support, onboarding, and other related processes.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 10+ years of experience in HR operations, HR Shared Services, or HR management, with at least 2 years in a leadership or management role.
- Proven track record of managing HR service delivery and leading HR teams in a fast-paced environment.
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