Service Delivery Manager
4 days ago
**About Us:** Nityo Infotech is a leading IT service management company that provides expert solutions to clients worldwide.
**Job Summary:** We are seeking an experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing and delivering high-quality IT services to our clients.
**Key Responsibilities:
- Manage and maintain the service catalog to ensure accuracy and completeness.
- Develop and implement effective service management processes and procedures.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Analyze and resolve complex service-related issues.
**Requirements:
- ITIL certification
- Minimum of 3 years' experience in IT service management
- Proven experience in service catalog management and ServiceNow
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a cross-functional team environment
- Analytical and problem-solving skills
- Familiarity with service catalog tools and technologies
**Preferred Skills:
- Experience with service catalog automation tools
- Project management skills
- Knowledge of cloud services and technologies
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