IT Service Delivery Manager

4 days ago


Taguig, National Capital Region, Philippines Viventis Search Asia Full time

**Job Function:**

This **IT Service Delivery Manager** role is responsible for ensuring the smooth operation of our IT services. You will oversee the entire IT service lifecycle, from service design to service delivery, and ensure that all IT services meet the needs of our clients.

**Key Responsibilities:**

  • Oversee the entire IT service lifecycle, from service design to service delivery.
  • Ensure that all IT services meet the needs of our clients.
  • Identify and implement service improvements, including improving service level delivery, remediating process gaps, using automation to reduce turnaround times, and improving the customer experience.

**Requirements:**

To succeed in this role, you must have a strong understanding of IT service management, including ITIL framework, and have excellent problem-solving skills. Additionally, you should be able to work collaboratively with cross-functional teams and have a passion for delivering high-quality results.



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