Sales Manager

6 days ago


Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description
  • Lead, motivate, and mentor the sales team to meet and exceed sales goals and targets.
  • Provide ongoing training and development to sales staff on product knowledge, customer service, and sales techniques.
  • Monitor and evaluate team performance, offering constructive feedback and implementing performance improvement plans when necessary.
  • Schedule and organize shifts for sales staff, ensuring adequate coverage during peak hours.
  • Sales Strategy and Goal Setting:
  • Develop and implement strategies to drive vehicle sales, including promotions, incentives, and marketing campaigns.
  • Set monthly, quarterly, and annual sales targets for the team and track their progress towards achieving them.
  • Analyze sales data and trends to identify opportunities for improvement and areas of growth.
  • Collaborate with the marketing team to create effective campaigns to increase showroom traffic and lead generation.
  • Customer Relationship Management:
  • Oversee the customer experience to ensure high levels of satisfaction from the initial inquiry through to post-sale follow-up.
  • Address customer complaints or concerns, ensuring prompt and satisfactory resolution.
  • Ensure the sales team builds long-term relationships with customers and generates repeat business through effective follow-up and communication.
  • Inventory Management:
  • Manage the dealership's vehicle inventory, ensuring that the correct mix of models is available to meet customer demand.
  • Work closely with the purchasing department to order new stock and remove obsolete or slow-moving inventory.
  • Conduct regular inventory audits to ensure the proper levels of vehicles are available for sale.
  • Ensure that vehicles are properly displayed, priced, and prepared for sale.
  • Financial and Reporting Responsibilities:
  • Oversee the preparation of sales quotes, financing options, and contracts for customers.
  • Monitor pricing and profitability of sales to ensure competitive yet profitable deals.
  • Analyze sales reports and key performance indicators (KPIs) to track performance, forecast trends, and make data-driven decisions.
  • Ensure that all necessary documentation, including vehicle registrations, warranties, and financing paperwork, is completed accurately and on time.
  • Staff Recruitment and Retention:
  • Recruit, hire, and onboard new sales staff as needed.
  • Foster a positive work culture that encourages employee satisfaction, retention, and high performance.
  • Provide coaching and professional development to staff, helping them reach their potential and career goals.
  • Sales and Market Analysis:
  • Stay informed about the latest trends in the automotive industry, including new models, technologies, and market conditions.
  • Monitor competitors' pricing, promotions, and sales strategies to adjust the dealership's offerings accordingly.
  • Analyze customer feedback, market conditions, and dealership performance to make informed decisions about sales tactics and inventory.
  • Collaboration with Other Departments:
  • Collaborate with the service, finance, and parts departments to ensure smooth operations and a seamless customer experience.
  • Work with the finance team to develop financing options and manage approval processes for customers.
  • Ensure all sales transactions adhere to dealership policies and comply with legal and regulatory requirements.
  • Customer Service and Satisfaction:
  • Promote high standards of customer service and ensure the sales team is knowledgeable and attentive to customer needs.
  • Handle customer concerns and complaints professionally, ensuring the issue is resolved promptly and satisfactorily.
  • Monitor customer satisfaction levels and work to continuously improve the dealership's reputation and customer loyalty.
Requirements
  • With related experience
  • Strong negotiation, communication, and persuading skills
  • At least 5'3 height
  • With pleasing appearance and strong personality
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