Customer Support Specialist

23 hours ago

Ayala Alabang, National Capital Region, Philippines Xurpas Enterprise Full time
Overview

Customer Support Specialist role at Xurpas Enterprise

Location: Muntinlupa City | Work Setup: Fully RTO | Job Type: Project-based

Laptop to be provided (pickup from Makati Office)

Responsibilities
  • Resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle customer communication and/or concern through various channels (i.e., calls, chat, emails, etc.).
  • Follow communication procedures, policies, and guidelines.
  • Handle customer order requests received from various channels.
  • Follow order processing procedures, policies, and guidelines.
  • Contribute to team effort by reaching related results as needed.
  • Recommend potential products/services to management by collecting customer information and analyzing customer needs.
  • Build sustainable relationships of trust through open and interactive communication within the team.
  • Perform additional tasks or projects assigned.
Qualifications
  • Bachelor's degree in a related field
  • At least two (2) years of telemarketing and phone sales experience
  • A competitive communicative competence
  • Experience using CRM/Sales software preferred
  • Strong sense of commitment to the organization's goals and values
  • High flexibility in shifting schedules and extended working hours
Career Level
  • Junior to Mid
Seniority level
  • Entry level
Employment type
  • Project-based
Job function
  • Other
Industries
  • IT Services and IT Consulting

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