Front Office Supervisor

6 days ago

Makati City, National Capital Region, Philippines Dusit Thani Manila Full time

Job Summary:

Dusit Thani Manila is looking for a Front Office Supervisor to oversee daily shift operations and ensure exceptional guest service in line with Dusit Hotels & Resorts standards. This role is responsible for supervising Front Office staff, handling guest concerns, and ensuring smooth, efficient operations at all times.

Key Responsibilities:

  • Supervise Guest Services Agents during assigned shifts
  • Ensure smooth check-in/check-out and exceptional guest experience
  • Implement upselling strategies and train staff on selling techniques
  • Coordinate VIP arrivals and special guest requests
  • Monitor room assignments, discrepancies, and internal controls
  • Handle guest complaints promptly and professionally
  • Support staff development and enforce hotel policies
  • Ensure accurate shift reports and proper handovers

Qualifications:

  • Minimum 2 years' experience in a Front Office role; supervisory experience preferred
  • Strong leadership and communication skills
  • Guest-focused with attention to detail
  • Proficient in front office systems and hotel operations
  • Ability to work flexible shifts, including weekends and holidays

Job Type: Full-time

Benefits:

  • Additional leave
  • Employee discount
  • Health insurance
  • Life insurance
  • Staff meals provided

Work Location: In person

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