Executive Assistant

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Executive Assistant We are seeking a highly organized, detail-oriented Executive Assistant to support our senior-level managers. Executive Assistant responsibilities include managing calendars, making travel arrangements and preparing expense reports. The ideal candidate will be well‑organized, possess excellent time‑management skills and be able to act independently, contributing to the efficiency of our business by providing personalized and timely support to executive members. Position Responsibilities The successful candidate will be enthusiastic, confident and have a flexible approach to work. They should demonstrate good organizational skills, including the ability to multi‑task, prioritize work under pressure and meet deadlines. Key Responsibilities Managing a complicated and busy schedule Performing planning, logistics and operations work Providing comprehensive administrative support Coordinating individual and group travel Handling confidential and sensitive information with appropriate judgement and discretion Providing administrative support in a variety of capacities including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling and processing of letters/correspondence Organizing meetings and summits from start to finish Phone call screening, correspondence and document preparation, bill payment, record keeping Performing various errands as needed Creating and maintaining personal action items, to‑do lists, and following up proactively to provide status updates Being comfortable with Chief of Staff level duties and/or Project Management Being comfortable with procurement and/or logistics level duties Candidate Qualifications All positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated. Proven experience as an Executive Assistant or Personal Assistant (BPO preferred) Excellent command of English Excellent judgement handling confidential information with discretion Knowledge of office management systems and procedures Proficiency in MS Office (particularly MS Excel and MS PowerPoint) Excellent time‑management skills and the ability to prioritize work Attention to detail and problem‑solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to multi‑task Secure wired, high‑speed internet connection (download speed of 20 Mbps+) Compensation & Benefits At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. HMO coverage plus a dependent (Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage) Dental coverage – in‑house dental assistance worth ₱5,000 Free meals during training Career growth and learning opportunities Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent workplace disinfection and fogging Opportunities for growth and promotion Employee shuttle services Company retreats and off‑site events Social skill development and networking events In‑office rewards, raffles, recognition gifts and treats Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based Must be willing to submit a Level II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results Must be willing to submit to drug screening; job offers are contingent on drug screening results Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Additional Information The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr