Accounts Receivable Analyst

Makati City, National Capital Region. Hybrid setup (2x a week RTO). Salary range ₱ - ₱ . Employer: The Hershey Company.

Job Description

Summary: The Accounts Receivable Analyst is responsible for analyzing customer financial condition and authorizing customer credit lines, minimizing bad debt risk, maximizing accounts receivable collections, assisting with order management, communicating credit and company credit policies, responding in a timely and effective manner to customer/sales force inquiries and concerns, participating in process improvement projects, ensuring agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met, and supporting other management directives as prescribed.

Major Duties/Responsibilities

Credit Management (45%)

• Credit hold release/ Order Approval: Review and release sales order based on account status, external information, financial performance and past payment history.
• Provide financial order management support to Sales team and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.
• Send proforma invoice to customer for cash in advance terms

Credit Review-Annual:

• Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet and Credit Risk Monitor, along with other 3rd party reports and references

Credit Review-Daily:

• Review news daily from sources such as the Internet, Bloomberg, trade journals, newspapers and determine the effect on specific accounts.
• Attach pertinent information in SAP such as phone and contact changes, collection notes and special trade information
• Collect past due invoices via call, email, fax and vendor portal.
• Identify payment issues and address root cause.
• Analyze change in customer's payment habit and work with the Sales to resolve the reason for payment delay.
• Initiate the process that involves placing account for collection, pursuing litigation and recommending Chapter 7 Bankruptcy Actions.
• Ensure real-time advisement of collections to the Cash Applier for posting.
• Meet Agreed Service Level Target for Percentage Current and Over 30 days balance.

Relationship Management (5%)

• Notify Sales of critical customer conversations that identify a financial concern or change in ability to pay invoices.
• Participate in periodic credit analyst meetings with US counterparts.
• Communicate in a positive manner with all groups to ensure positive win-win relationships.
• Provide backup support to team members away from the office.
• Assist in the completion of any other daily team responsibilities or special projects.

Minimum knowledge, skills and abilities

Knowledge:

• 1-3 years working knowledge and proficiency on core ERP SAP (S/4 HANA) modules/transactions including Receivable Management, Deduction/Dispute Management, Customer Master and Credit Management Maintenance
• Strong understanding of Credit process, evaluation, exposure, and analysis
• Minimum one (1) year experience in shared service or business process outsourcing (BPO) industry
• Proficient in MS Office Applications (Word, Excel, PowerPoint, Visio, Access, Project, etc.)
• Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.

Soft Skills:

• Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
• Excellent oral and written communication skills
• Attention to detail, strong analytical and problem solving skills
• Ability to use analysis tools to communicate metrics and improve service levels
• Adaptive to fast and continuous change
• Ability to prioritize many tasks
• Professional and trustworthy
• Can work independently

Minimum Education and Experience Requirements

Education: Bachelor's Degree required, Accounting, Finance or any Business course

• Minimum 3 years Receivable, Credit, and Dispute Management experience
• Minimum 1 year working knowledge and proficiency on core ERP SAP (S/4 HANA)
• Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
• Experience with Order Release, Credit Review, Invoice Collection is highly preferred
• Cash Application or Deduction Experience is a plus
• Proficient in MS Excel (High Radius experience is a plus)
• Good verbal and written English communication skills
• Amenable to a night shift (7PM to 4AM)

Accounts Receivable Analyst

Note: This posting reflects the Hershey role information already described above and is kept for context.

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