FinOps Analyst

17 hours ago

Metro Manila Philippines Amazon Full time

Overview

FinOps Analyst - Billing, Accounts Receivable role at Amazon. AR Billing Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts and perform manual transaction data entries. The candidate should be self-motivated, able to identify process improvements, build cross-functional relationships, and demonstrate strong organizational skills and attention to detail.

Responsibilities
  • Partner with stakeholders to ensure participating customers realize intended benefits. Be a creative problem solver, committed to the team, and able to work around obstacles. Support customer inquiries and contribute toward immediate resolution as well as longer-term solutions.
  • Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries.
  • Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier's portal.
  • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  • Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
  • Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
  • Support recurring and ad hoc reporting for various internal/external stakeholders.
  • Escalate when appropriate to direct manager and/or senior leaders.
Working Conditions
  • Normal Office Environment.
  • Report daily to the Pasay office.
  • Role may require night shift or shifting schedule; occasional overtime may be required.
  • Work during holidays as may be required by the Company.
Basic Qualifications
  • Graduate of a Bachelor's Degree.
  • At least 2 years of experience in Accounts Receivable or Finance & Accounting as an Analyst, or experience in a BPO catering to customer needs.
  • Knowledge of Outlook, Word and Excel; proficient in Microsoft Excel and Word.
  • Willing to work night and/or shifting schedule.
  • Team player with good interpersonal skills; hardworking, adaptable and detail oriented.
  • Ability to work under pressure and meet deadlines; excellent verbal and written communication with strong customer service focus.
  • Ability to prioritize, multi-task, and work with minimal supervision.
  • Open to diverse teams and global collaboration.
Preferred Qualifications
  • Bachelor/Master's Degree in Finance/Accounting (preferred).
  • Working knowledge of Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools.
  • More than 2 years of experience as an AR Collections Analyst / Specialist / Subject Matter Expert.
  • Excellent organizational and time-management skills.
  • Knowledge of Amazon business or the e-commerce/ IT industry (preferred).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - AOSP - Manila

Job ID: A

Location notes: Manila, Pasay, Quezon City, Makati, Taguig, Mandaluyong, Muntinlupa City, Philippines (various postings)

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