Customer Care Officer

15 hours ago


Metro Manila Philippines Stfrancis Full time

Join StraitsX as a Customer Care Officer to manage customer inquiries and support digital asset payments in Southeast Asia.

Your Role

Here’s what you will be doing:

  • Serve as the point of contact for all customer inquiries, prioritizing Chinese-speaking clients/customers
  • Meet service levels and KPIs defined by the company
  • Resolve all in-scope inquiries and escalate appropriately when required
  • Follow up on inquiries not immediately resolved
  • Complete ticket logs and reports
  • Recommend process improvements
  • Collaborate frequently with Product, Engineering, Compliance/Legal, and Marketing departments
  • Perform other duties as assigned
About You

The company is looking for:

  • Intermediate language skills in Filipino and English (read, write, interpret)
  • Excellent verbal communication in Filipino and English
  • Flexibility with shift working hours, including possible overtime
  • Experience in customer service or call center roles, handling chat and emails preferred
  • Fresh graduates are welcome to apply
  • Financial or tech background is a plus
How to Apply

Interested candidates can apply by submitting their application as indicated in the job posting.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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