Customer Care Process Associate

3 weeks ago

Metro Manila Philippines Capgemini Full time

Overview

Customer Care Process Associate role at Capgemini. Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Responsibilities
  • Digitally resolve customer issues with professionalism to ensure customer satisfaction and retention.
Qualifications
  • Strong Communication & Customer Service Skills
  • Minimum 1.5 years of international contact center experience
  • Good technical knowledge and troubleshooting skills; well versed with Excel and other MS Office tools
  • Prior digital/call center experience preferred
  • Familiarity with Microsoft Office applications
  • Excellent written and oral communication, listening, and comprehension skills
  • Effective time management and organizational skills
  • Strong customer service skills with the ability to de-escalate
  • Superior problem-solving skills with the ability to work independently
  • Dedication to the customer experience with the ability to build and maintain strong relationships
  • Team-oriented and self-motivated
  • Ability to manage multiple tasks and interactions while prioritizing requests
  • Sound decision making; able to adapt to accelerating changes
  • For remote work, secure workspace and effective internet connectivity is necessary
Work Setup
  • 3-4 months onsite training before hybrid
  • Willing to work in McKinley, Taguig
Location

Makati/Manila, National Capital Region, Philippines

Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: IT Services and IT Consulting
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