Product Support Specialist
3 weeks ago
Product Support Specialist - Product Management As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating product-related issues, and offering timely solutions. Your deep understanding of the platforms features, functionality, and user behavior will enable you to deliver exceptional support and contribute to enhancing the overall user experience. User Assistance Issue Investigation and Resolution Product Expertise User Feedback and Insights Documentation and Reporting Project Management Quality Assurance Understand bug type and issue type in detail for future identification Familiarize with the ticket format and be able to identify if with enough information Review and consult with seniors to understand the system, feature and function mechanism Apply the above knowledge to identify the issue and potential work plan Communicate with stakeholders to understand the overview of the issue/bug Explain the details of issue/bug with internal dept for the fixing requirement and support If facing the rejection or pending situation of tickets and fixing requirement, find out the alternatives to stop the loss or for compensation Being resourceful to find out the talents and resource to complete and fix the issue and bank Motivate the resolution process of regional, dev side, 3rd parties and L2 PS Tracking the progress and announce the result and updates for stakeholders Regularly review the performance of live issue and thinking of the way to improve and enhance Initiate and implement the improvement plan with solution, suggestion and feature request Bachelor's degree in a relevant field or equivalent work experience Proven experience in customer support, technical support, or product support roles Strong familiarity with the Shopee platform and its features Excellent problem-solving and analytical skills to diagnose and resolve user issues Effective communication skills, both written and verbal, to assist users and collaborate with cross-functional teams both local and regional Ability to work independently and manage multiple tasks in a fast-paced environment Attention to detail and commitment to providing high-quality user support Basic understanding of e-commerce concepts and online marketplace operations (preferred) Proficiency in using support ticketing systems such as JIRA is a plus Job Details: Role Level: Mid-Level, Work Type: Full-Time, Country: Philippines, City: Manila, National Capital Region, Company Website: #J-18808-Ljbffr
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Product Support Specialist
4 weeks ago
, Metro Manila, Philippines TALENTMATE Full timeJob Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support to our customers as they navigate through our products and services. You will act as a liaison between our customers and internal teams, identifying and resolving any issues...
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Customer Support Specialist I Philippines
7 days ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:Our client is an early-stage SaaS company serving the content creator and food blogger ecosystem. Their marketing automation platform helps food bloggers streamline their audience engagement, including Instagram DM automation and other creator-focused tools. They are passionate about empowering creators to grow their businesses, and they are looking for a...
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Junior IT Support Specialist
16 hours ago
Manila, National Capital Region, Philippines Touch Support Full timeJunior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...
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Product Specialist/Sales
4 weeks ago
, Metro Manila, Philippines AFC Motors Financing Inc. Full timeThe Product Specialist plays a critical role in recruiting, onboarding, and supporting the pool of Loan Consultants/Agents specializing in brand new motorcycle financing within their assigned geographical area. They are responsible for driving sales production and sales target achievement by ensuring a continuously active pool of Loan Consultants/Agents and...
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Product Operations Specialist, Hybrid
3 weeks ago
, Metro Manila, Philippines Qashier Full timeProduct Operations Specialist, Hybrid About The Job Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for a Product Operations Specialist to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform...
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Translator Specialist
3 weeks ago
, Metro Manila, Philippines Prime Technology Specialist Incorporated Full timeJob Description The Translator Specialist is responsible for converting written or spoken materials from one language to another while maintaining the original meaning, tone, and context. (Mandarin to English) The role ensures clear, accurate, and culturally appropriate communication between parties, supporting business operations, documentation, and client...
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Product Support Specialist
3 weeks ago
Manila, Philippines Thomson Reuters Full timeProduct Support Specialist – Thomson Reuters Apply to join Thomson Reuters as a Product Support Specialist, providing timely product support to customers across a wide range of ONESOURCE products. Responsibilities Provide product support to customers via phone, email, and/or chat, leveraging internal resources in a timely manner across a wide range of...
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Operations Support Specialist
3 weeks ago
, Metro Manila, Philippines Cryoport Systems Full timeOperations Support Specialist Cryoport Systems , now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time‑ and temperature‑sensitive products in the life science and healthcare industries for more than 25 years. Job Location: Manila, Philippines Overall Mission: The Operations Support Specialist provides essential...
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ERP Support Specialist
3 weeks ago
, Metro Manila, Philippines Satellite Office Full timeJoin to apply for the ERP Support Specialist at Satellite Office What Is an ERP Support Specialist? Our awesome client, a leading cosmetics and skincare brand based in Australia is looking for an L2 ERP Support Specialist to be part of their team. What Will Be Your Main Responsibilities? Provide Level 2 ERP functional support to end-users across...
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Senior Product and Application Specialist
4 weeks ago
, Metro Manila, Philippines Terumo Blood and Cell Technologies Full timeSenior Product and Application Specialist As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future....