Product Support Specialist
17 hours ago
Product Support Specialist - Product Management As a Shopee Product Support Analyst / Associate, you will play a crucial role in ensuring the smooth operation of the Shopee platform by providing assistance to external users and business teams, investigating product-related issues, and offering timely solutions. Your deep understanding of the platforms features, functionality, and user behavior will enable you to deliver exceptional support and contribute to enhancing the overall user experience. User Assistance Issue Investigation and Resolution Product Expertise User Feedback and Insights Documentation and Reporting Project Management Quality Assurance Understand bug type and issue type in detail for future identification Familiarize with the ticket format and be able to identify if with enough information Review and consult with seniors to understand the system, feature and function mechanism Apply the above knowledge to identify the issue and potential work plan Communicate with stakeholders to understand the overview of the issue/bug Explain the details of issue/bug with internal dept for the fixing requirement and support If facing the rejection or pending situation of tickets and fixing requirement, find out the alternatives to stop the loss or for compensation Being resourceful to find out the talents and resource to complete and fix the issue and bank Motivate the resolution process of regional, dev side, 3rd parties and L2 PS Tracking the progress and announce the result and updates for stakeholders Regularly review the performance of live issue and thinking of the way to improve and enhance Initiate and implement the improvement plan with solution, suggestion and feature request Bachelor's degree in a relevant field or equivalent work experience Proven experience in customer support, technical support, or product support roles Strong familiarity with the Shopee platform and its features Excellent problem-solving and analytical skills to diagnose and resolve user issues Effective communication skills, both written and verbal, to assist users and collaborate with cross-functional teams both local and regional Ability to work independently and manage multiple tasks in a fast-paced environment Attention to detail and commitment to providing high-quality user support Basic understanding of e-commerce concepts and online marketplace operations (preferred) Proficiency in using support ticketing systems such as JIRA is a plus Job Details: Role Level: Mid-Level, Work Type: Full-Time, Country: Philippines, City: Manila, National Capital Region, Company Website: #J-18808-Ljbffr
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Product Support Specialist
6 days ago
, Metro Manila, Philippines TALENTMATE Full timeJob Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support to our customers as they navigate through our products and services. You will act as a liaison between our customers and internal teams, identifying and resolving any issues...
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Product Specialist
1 week ago
, Metro Manila, Philippines Gram Industrial, Inc. Full timeProduct Specialist Company Description GRAM Industrial Inc. is a leading automation company based in the Philippines, specializing in innovative solutions for industrial automation. The company is the authorized distributor of SIEMENS Automation, ifm Efector products from Germany, Pizzato Elettrica and Innomotics High Efficiency Motor. GRAM Industrial is...
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Product Specialist
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, Pangasinan, Philippines HRSI Human Resource Specialist Inc. Full timeOverview Employee Recognition and Rewards | Incentives | Government Mandated Benefits | Professional Development | Job Training | Maternity & Paternity Leave, Solo Parent Leave Responsibilities Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries....
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Product Specialist
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, Metro Manila, Philippines NEXUS TECHNOLOGIES INCORPORATED Full timeOverview The Product Specialist for the specified products promotes the sales of their product line through the Account Managers. They accomplishes this with a marketing program that includes product knowledge and awareness; market analysis and identification of target accounts, sectors and industries; and product promotion and pre-sales product support. The...
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Product Specialist
3 weeks ago
, La Union, Philippines HRSI Human Resource Specialist Inc. Full timeOverview On-site - La Union | No Experience Required | High/Senior High School | Contract Job Description Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries. Qualifications High school graduate or equivalent With experience in retail sales or customer...
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Product Support Specialist
3 weeks ago
, Central Luzon, Philippines Thales Full timeThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Specialist/Sales
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, Metro Manila, Philippines AFC Motors Financing Inc. Full timeThe Product Specialist plays a critical role in recruiting, onboarding, and supporting the pool of Loan Consultants/Agents specializing in brand new motorcycle financing within their assigned geographical area. They are responsible for driving sales production and sales target achievement by ensuring a continuously active pool of Loan Consultants/Agents and...
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Customer Support Specialist
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, Metro Manila, Philippines SMS Global Technologies Inc. Full timeJoin Our Dynamic Medical Solutions Team as Customer Support Specialist! SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional...
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, Metro Manila, Philippines Support Studios Manila Full timeRecruitment & Talent Sourcing Expert | SaaS, Startups & HR Tech | Drop Me a Message, Let’s Get You Hired! We're Hiring!ArchiCAD Specialist / Architect Location: Mandaluyong City, Philippines (Full Onsite | Philippines-Based) Work Hours: Monday to Friday, 8:00 AM – 5:00 PM Up to 45K (depending on experience) Full-Time | Immediate Hiring Are you an...
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IT Support Specialist
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, Metro Manila, Philippines Knoll Ridges Consultancy, Inc. Full timeAbout the role Join our dynamic team at Knoll Ridges Consultancy, Inc. as an IT Support Specialist. In this full-time position based in Metro Manila, you will be responsible for providing exceptional technical support and problem-solving to our clients. Your role will be crucial in ensuring the smooth operation of our clients' IT infrastructure and systems....
