Junior IT Support Specialist

6 days ago

Manila, National Capital Region, Philippines Touch Support Full time

Junior IT Support Specialist

Required work experience: not required

Full-time, remote work

Who are we?

You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 400 employees worldwide and are rapidly expanding our IT team to work with our clients.

Our position is an entirely work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in the Philippines

Responsibilities and goals you'll own:

At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best The daily responsibilities of a Junior IT Support Specialist are to:

Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectivelyAssist in onboarding, educating, and supporting our customers through their journeyHelp and guide our customers with technical and billing-related questions.Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencingIncrease customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:

We have successfully trained staff from scratch for several years and built a robust and learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field and strong motivation to learn and succeed. Therefore, we hire for character and train the skill, and our requirements are set accordingly, with a few simple preconditions:

Excellent communication skills in the English language, as our clients are primarily US-basedHigh school degreeInterest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstationsSolution-oriented mindset and passion for resolving problemsPassion for working with people and helping them to get their stuff workReadiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.Ability to work in shifts in your local time (morning and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes. 

What do we offer?

Work from homeLearning from scratchThe promotional path is clearly defined, and you will know what's required to achieve the next step in your career. You will be able to further your development with valuable certifications paid for by the company.Great teamwork environment Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team. 

Please submit your application in English. Applications submitted in any other language will not be considered.

  • Junior HR Admin Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines VirtuallyinCredible Careers Full time

    This is a remote position. Join Our Team as a Junior HR Admin Specialist

  • Junior CPA

    2 weeks ago

    Manila, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time

    We are seeking a Junior CPA to support accounting and financial operations. The role involves assisting in day-to-day accounting tasks, financial reporting, and compliance activities. This position is ideal for a licensed CPA with at least two years of relevant experience.Key Responsibilities:Assist in preparing financial statements and reportsHandle general...

  • Junior Field Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Digicore Integrated IT Solution Full time

    About the roleWe are looking for a motivated, technically skilled Junior Field Engineer to join our project team at Digicore Integrated IT Solution. Based in Metro Manila, this role involves providing on-site technical support and maintenance for our clients' IT infrastructure.Responsibilities:Conduct site surveys and ocular inspections.Perform on-site...

  • Junior Advertising Specialist

    4 days ago

    Manila, National Capital Region, Philippines Agyle Brands Full time

    Junior Advertising Specialist (Meta, Google, Tiktok)Full-time | Remote | Mid-LevelWe're looking for a digitally savvy, results-driven FB/TT Advertising Speicalist to help grow our eCommerce brands through smart, stylish, and sales-focused ad campaigns across Meta, Google and TikTok. This role is for someone who gets bothdataandaesthetics.What You'll DoSet...

  • Business Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    Business Support SpecialistWe are looking for Business Support Specialists to provide multi-channel support to global business application users. These roles focus on empathy, multitasking, communication, and problem-solving to deliver timely and high-quality support.Skills & ProfileStrong customer-service mindset: polite, helpful, and empathicAnalytical and...

  • Junior Lead Generation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines CarePool Full time

    Role OverviewWe are looking for a Junior Lead Generation Specialist to help grow our customer and partner base. In this role, you will research, identify, and reach out to potential clients and partners to generate new leads for the Carepool team.ResponsibilitiesResearch and identify potential clients, partners, and referral sourcesBuild and maintain lead...

  • Junior Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Complete Development (CoDev) Full time

    SummaryCurrently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.ResponsibilitiesPerform pre-sales engineering and provisioning tasksWork closely with network operations and network monitoring teams Work...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Provide frontline technical assistance to customers of a global technology client supported by Tele performance. Handle basic to moderate troubleshooting and ensure excellent customer experience.Responsibilities:• Handle inbound calls/chats/emails regarding device, software, and connectivity issues• Troubleshoot account access, password resets, app...

  • Senior ServiceNow Developer

    1 week ago

    Manila, National Capital Region, Philippines Agileit IT consultancy Full time

    Senior ServiceNow Developer / Technical ConsultantLocation: Remote PHEmployment Type: ContractExperience Level: 6–10+ yearsJOB SUMMARYWe are seeking a Senior ServiceNow Developer / Technical Consultant to lead the design and delivery of enterprise-grade ServiceNow solutions. This role requires deep technical expertise, client-facing consulting experience,...

  • Junior Fraud Specialist

    2 days ago

    Manila, National Capital Region, Philippines ConnectOS Full time

    Schedule: (shifting schedule, including weekends or Holidays)What are we looking for?Skills RequiredAt least 2 years of experience working as a fraud or payments analyst;Experience with and competence in processing a high volume of transactions (hundreds per day) quickly;Experience analysing information and accurately summarising conclusions;Preferable if...