Junior IT Support Specialist

24 hours ago

Manila, National Capital Region, Philippines Touch Support Full time

Junior IT Support Specialist

Required work experience: not required

Full-time, remote work

Who are we?

You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happen

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 400 employees worldwide and are rapidly expanding our IT team to work with our clients.

Our position is an entirely work-from-home position, and we have long experience and success with training and onboarding new team members online.

For that reason, we are accepting applications from anywhere in the Philippines

Responsibilities and goals you'll own:

At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best The daily responsibilities of a Junior IT Support Specialist are to:

Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectivelyAssist in onboarding, educating, and supporting our customers through their journeyHelp and guide our customers with technical and billing-related questions.Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencingIncrease customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:

We have successfully trained staff from scratch for several years and built a robust and learning-oriented environment. We believe in finding and hiring talent, individuals who possess a strong interest in the field and strong motivation to learn and succeed. Therefore, we hire for character and train the skill, and our requirements are set accordingly, with a few simple preconditions:

Excellent communication skills in the English language, as our clients are primarily US-basedHigh school degreeInterest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstationsSolution-oriented mindset and passion for resolving problemsPassion for working with people and helping them to get their stuff workReadiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.Ability to work in shifts in your local time (morning and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes. 

What do we offer?

Work from homeLearning from scratchThe promotional path is clearly defined, and you will know what's required to achieve the next step in your career. You will be able to further your development with valuable certifications paid for by the company.Great teamwork environment Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team. 

Please submit your application in English. Applications submitted in any other language will not be considered.

  • CPC-A Outpatient Coder Junior Coding Specialist

    7 days ago

    Manila, National Capital Region, Philippines HawthorneVC Full time ₱480,000 per year

    DESCRIPTION Junior Coding Specialist:This position will be responsible for reviewing denied claims for coding-related errors and determining appropriate action. The Junior Coding Specialists will workclosely with the operations team to support billing and coding operations. Payers include but are not limited to Medicare, Medicaid, Blue Cross, and commercial...

  • Junior AI

    7 days ago

    Manila, National Capital Region, Philippines Rapid Screening Pty Ltd Full time ₱80,000 - ₱120,000 per year

    About SourceU:At SourceU, we are transforming the recruitment landscape by leveraging advanced AI and automation technologies to create smarter, more efficient hiring processes. We believe in the power of innovation and are committed to delivering exceptional talent to our clients through cutting-edge tools and streamlined workflows. We are now looking for a...

  • AR Credit Support Process Lead

    7 days ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description Deliver financial reporting and analyses, by mutualization and standardization of process and reports under SAP Job Description - Grade Specific Operating in at Junior – Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a...

  • Technical Support Specialist

    3 days ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time ₱250,000 - ₱500,000 per year

    Provide frontline technical assistance to customers of a global technology client supported by Tele performance. Handle basic to moderate troubleshooting and ensure excellent customer experience.Responsibilities:• Handle inbound calls/chats/emails regarding device, software, and connectivity issues• Troubleshoot account access, password resets, app...

  • Junior Cost Analysis Support

    7 days ago

    Manila, National Capital Region, Philippines Outsourced Staff Full time ₱300,000 - ₱600,000 per year

    About the CompanyOur client is a trusted Australian logistics and transport company providing freight distribution and supply chain solutions nationwide. With a strong focus on safety, reliability, and customer satisfaction, continues to deliver efficient and tailored transport services to businesses across industries.Job OverviewThe Junior Cost Analysis...

  • AR Credit Support Process Lead

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Engineering Full time ₱1,500,000 - ₱3,000,000 per year

    Job DescriptionDeliver financial reporting and analyses, by mutualization and standardization of process and reports under SAPJob Description - Grade SpecificOperating in at Junior – Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more...

  • IT Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines V360 Global Solutions, Inc Full time ₱100,000 - ₱120,000 per year

    IT Support Specialist– Elevate Healthcare Technology, 100% RemoteDo you thrive in fast-paced environments, love tackling tech challenges, and want to advance healthcare technology? If you have experience as an IT Support Specialist, IT Generalist, Technical Support Officer, Systems Administrator, Helpdesk Analyst, Network Support Technician, Desktop...

  • ArchiCAD Specialist

    7 days ago

    Manila, National Capital Region, Philippines Support Studios Manila Full time ₱30,000 - ₱45,000 per year

    We're Hiring ArchiCAD Specialist / ArchitectLocation: Mandaluyong City, Philippines (Full Onsite | Philippines-Based)Work Hours: Monday to Friday, 8:00 AM – 5:00 PMUp to 45K (depending on experience)Full-Time | Immediate HiringAre you an ArchiCAD expert or architect with a passion for precision and design excellence? Join our dynamic team and...

  • Billing Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Synagie Group Asia & Europe Full time ₱1,500,000 - ₱3,000,000 per year

    As a Business Excellence Specialist, you will play a crucial role in supporting the Business Excellence Director to drive operational efficiency, process optimization, and automation. Your key focus will include billing report preparation, actualized revenue data management, and implementing improved workflows across the business. In detailBilling and...

  • Business Support

    7 days ago

    Manila, National Capital Region, Philippines House of Branded Lifestyle Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're HiringBusiness Support & Systems SpecialistOn-site | Makati | Full-timeAt House of Branded Lifestyle Inc., we're on a mission to help peoplesee more and be more. Through our trusted retail brands—Vision ExpressandEye Society—we deliver lifelong eye care powered by cutting-edge lens technology and a passion for optical excellence.We're looking for...