Product Support Specialist
4 days ago
Job Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support to our customers as they navigate through our products and services. You will act as a liaison between our customers and internal teams, identifying and resolving any issues that may arise while providing insights and feedback to improve our product offerings. Your technical expertise, coupled with excellent communication skills, will enable you to effectively address customer inquiries and concerns, ensuring a seamless user experience. This role requires a high level of problem‑solving ability, empathy, and a commitment to delivering exceptional service. Responsibilities Provide first-tier technical support and resolve customer inquiries efficiently and courteously. Develop a thorough understanding of company products to better assist customers. Maintain accurate records of customer interactions and steps taken to resolve issues. Collaborate with the product development team to convey customer feedback and issues. Assist in developing customer support materials, including FAQs and user guides. Conduct follow-ups on support inquiries to ensure timely resolution and customer satisfaction. Offer training sessions or workshops for customers to optimize product use. Identify trends in customer issues and report them to relevant departments. Liaise with third‑party providers when necessary to address complex issues. Contribute to improving internal support processes and workflows. Stay updated with new product releases and updates to offer informed support. Participate in cross‑functional meetings to enhance product support strategies. Requirements Bachelor's degree in Computer Science, Information Technology, or related field preferred. Minimum of 2 years of experience in a technical support or customer service role. Excellent problem‑solving skills with a strong attention to detail. Superior communication skills, both verbal and written, to interact effectively with clients. Proficiency in using support ticketing systems and customer relationship management tools. Ability to learn and adapt quickly to new technologies and software applications. Strong interpersonal skills with a passion for delivering excellent customer service. Job Details Role Level: Mid‑LevelWork Type: Full‑TimeCountry: PhilippinesCity: Manila, National Capital RegionCompany Website: Function: OthersCompany Industry: Recruitment & StaffingSector: IT Services and IT Consulting Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. #J-18808-Ljbffr
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Product Specialist
1 week ago
, Metro Manila, Philippines Gram Industrial, Inc. Full timeProduct Specialist Company Description GRAM Industrial Inc. is a leading automation company based in the Philippines, specializing in innovative solutions for industrial automation. The company is the authorized distributor of SIEMENS Automation, ifm Efector products from Germany, Pizzato Elettrica and Innomotics High Efficiency Motor. GRAM Industrial is...
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Product Specialist
3 weeks ago
, Pangasinan, Philippines HRSI Human Resource Specialist Inc. Full timeOverview Employee Recognition and Rewards | Incentives | Government Mandated Benefits | Professional Development | Job Training | Maternity & Paternity Leave, Solo Parent Leave Responsibilities Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries....
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Product Specialist
4 weeks ago
, Metro Manila, Philippines NEXUS TECHNOLOGIES INCORPORATED Full timeOverview The Product Specialist for the specified products promotes the sales of their product line through the Account Managers. They accomplishes this with a marketing program that includes product knowledge and awareness; market analysis and identification of target accounts, sectors and industries; and product promotion and pre-sales product support. The...
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Product Specialist
3 weeks ago
, La Union, Philippines HRSI Human Resource Specialist Inc. Full timeOverview On-site - La Union | No Experience Required | High/Senior High School | Contract Job Description Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries. Qualifications High school graduate or equivalent With experience in retail sales or customer...
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Product Specialist
4 weeks ago
, Metro Manila, Philippines RV Group Phil. Branch Full timeJob Summary: The Product Specialist is responsible for promoting and generating demand for the company’s pediatric product line , specifically designed for hospital use and endorsed by Pediatricians and Neonatologists . The position requires establishing strong professional relationships with medical experts, ensuring ethical and scientific promotion, and...
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Product Support Specialist
3 weeks ago
, Central Luzon, Philippines Thales Full timeThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Product Specialist/Sales
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, Metro Manila, Philippines AFC Motors Financing Inc. Full timeThe Product Specialist plays a critical role in recruiting, onboarding, and supporting the pool of Loan Consultants/Agents specializing in brand new motorcycle financing within their assigned geographical area. They are responsible for driving sales production and sales target achievement by ensuring a continuously active pool of Loan Consultants/Agents and...
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Customer Support Specialist
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, Metro Manila, Philippines SMS Global Technologies Inc. Full timeJoin Our Dynamic Medical Solutions Team as Customer Support Specialist! SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional...
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ArchiCAD Specialist
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, Metro Manila, Philippines Support Studios Manila Full timeRecruitment & Talent Sourcing Expert | SaaS, Startups & HR Tech | Drop Me a Message, Let’s Get You Hired! We're Hiring!ArchiCAD Specialist / Architect Location: Mandaluyong City, Philippines (Full Onsite | Philippines-Based) Work Hours: Monday to Friday, 8:00 AM – 5:00 PM Up to 45K (depending on experience) Full-Time | Immediate Hiring Are you an...
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IT Support Specialist
4 weeks ago
, Metro Manila, Philippines Knoll Ridges Consultancy, Inc. Full timeAbout the role Join our dynamic team at Knoll Ridges Consultancy, Inc. as an IT Support Specialist. In this full-time position based in Metro Manila, you will be responsible for providing exceptional technical support and problem-solving to our clients. Your role will be crucial in ensuring the smooth operation of our clients' IT infrastructure and systems....
