Team Lead- Annuities/ Life Insurance background
7 days ago
WNS Quezon City, National Capital Region, Philippines
Team Lead- Annuities/ Life Insurance backgroundWNS Quezon City, National Capital Region, Philippines
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Job Description
A key member of the WNS Operations teams responsible for training & developing a team of 10 – 15 team members to facilitate achievement of SLA• Take end to end responsibility of the process• Is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency• Successfully handle a team of 10-15 FTEs• Process training of new recruits• Ensure service delivery parameters are met• Feedback on errors in a timely manner• On time quality checks and error analysis• Query handling – Respond to process related queries by the team and identify training needs • Ensure accurate and timely reports are sent to the DM on time• Drive various process improvement ideas to improve efficiency/productivity• Build domain knowledge by getting process trained and accredited• 50% productive within 6 months from the date of joining the process• Drive ISMS/ISO policy awareness within the team and maintain necessary documents• Handle all the team related activities in the absence of DM• Should be able to handle process migration through remote/onsite training
Qualifications
- Preferred experience in Annuities, Life insurance, Group pension.
- Knowledge of Life insurance/Annuity /Group pension products is desired
- Supervisory Experience and at least 2 years' experience.
- Willing to work onsite in shifting schedule.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Outsourcing and Offshoring Consulting
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