
Assistant Manager – Annuity/Life Insurance
5 days ago
Work Details:
- Full onsite
- Night shift
- Virtual Process
Qualifications:
- Preferred experience in Annuities, Life insurance, Group pension
- Excellent communication skills
- Bachelor's degree holder
- Knowledge of Life insurance/Annuity /Group pension products is desired
- Supervisory Experience and at least 2 years' experience
- Problem solving Good logical, analytical and problem-solving abilities
Job Description:
- A key member of the WNS Operations teams responsible for training & developing a team of 10 – 15 team members to facilitate achievement of SLA
- Take end to end responsibility of the process
- There is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency
- Successfully handle a team of 10-15 FTEs
- Process training for new recruits
- Ensure service delivery parameters are met
- Feedback on errors in a timely manner
- On time quality checks and error analysis
- Query handling – Respond to process related queries by the team and identify training needs
- Ensure accurate and timely reports are sent to the DM on time
- Drive various process improvement ideas to improve efficiency/productivity
- Build domain knowledge by getting process trained and accredited
- 50% productive within 6 months from the date of joining the process
- Drive ISMS/ISO policy awareness within the team and maintain necessary documents
- Handle all the team related activities in the absence of DM
- Should be able to handle process migration through remote/onsite training
Job Types: Full-time, Permanent
Pay: Php40, Php48,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Health insurance
- Life insurance
- Promotion to permanent employee
Work Location: In person
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