Team Lead- Annuities/ Life Insurance background

5 days ago

Quezon City, National Capital Region, Philippines WNS Full time ₱800,000 - ₱1,200,000 per year

Job Description

A key member of the WNS Operations teams responsible for training & developing a team of 10 – 15 team members to facilitate achievement of SLA
• Take end to end responsibility of the process
• Is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency
• Successfully handle a team of 10-15 FTEs
• Process training of new recruits
• Ensure service delivery parameters are met
• Feedback on errors in a timely manner
• On time quality checks and error analysis
• Query handling – Respond to process related queries by the team and identify training needs
• Ensure accurate and timely reports are sent to the DM on time
• Drive various process improvement ideas to improve efficiency/productivity
• Build domain knowledge by getting process trained and accredited
• 50% productive within 6 months from the date of joining the process
• Drive ISMS/ISO policy awareness within the team and maintain necessary documents
• Handle all the team related activities in the absence of DM
• Should be able to handle process migration through remote/onsite training

Qualifications

  • Preferred experience in Annuities, Life insurance, Group pension.
  • Excellent communication skill
  • Knowledge of Life insurance/Annuity /Group pension products is desired
  • Supervisory Experience and at least 2 years' experience.
  • Willing to work onsite in shifting schedule.

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