Operations Team Lead – Life Insurance

1 week ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Description:

· A key member of the WNS Operations teams responsible for training & developing a team of 10 – 15 team members to facilitate achievement of SLA

· Take end to end responsibility of the process

· There is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency

· Successfully handle a team of 10-15 FTEs

· Process training for new recruits

· Ensure service delivery parameters are met

· Feedback on errors in a timely manner

· On time quality checks and error analysis

· Query handling – Respond to process related queries by the team and identify training needs

· Ensure accurate and timely reports are sent to the DM on time

· Drive various process improvement ideas to improve efficiency/productivity

· Build domain knowledge by getting process trained and accredited

· % productive within 6 months from the date of joining the process

· Drive ISMS/ISO policy awareness within the team and maintain necessary documents

· Handle all the team related activities in the absence of DM

· Should be able to handle process migration through remote/onsite training

Qualifications:

· Preferred experience in Annuities, Life insurance, Group pension

· Excellent communication skills

· Bachelor's degree holder

· Knowledge of Life insurance/Annuity /Group pension products is desired

· Supervisory Experience and at least 2 years' experience

· Problem solving Good logical, analytical and problem-solving abilities

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