Key Account Specialist

3 weeks ago

Manila, Philippines SPX Express Full time

Key Account Specialist - Support, Partnerships, SPX Express

SPX Express Manila, National Capital Region, Philippines

Job Description

The Key Accounts Specialist will be responsible for overseeing the performance of service providers. This role involves monitoring key performance indicators (KPIs), implementing performance improvement strategies, and fostering strong relationships with service providers to enhance operational efficiency and service quality.

Responsibilities
  • Develop and track KPIs to assess the performance of service providers.
  • Analyze performance data to identify trends, issues, and opportunities for improvement.
  • Prepare regular performance reports and presentations for internal stakeholders.
  • Collaborate with service providers to define and agree on performance metrics.
  • Implement a KPI and penalty system to ensure accountability and service quality.
  • Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.
  • Build and maintain strong relationships with the service providers.
  • Address service provider concerns and feedback related to performance metrics.
  • Facilitate communication between service providers and internal teams to ensure alignment on expectations.
  • Identify best practices and innovative solutions to enhance service delivery.
  • Lead initiatives aimed at increasing operational efficiency.
  • Assist in the development and modification of contracts related to performance metrics and penalties.
  • Ensure compliance with contractual obligations and performance standards.
  • Collaborate with cross-functional teams to align on performance goals.
  • Participate in team meetings and contribute to strategic planning.
Requirements
  • Bachelor Degree in Business Administration, Management, or any Business and Communications related courses
  • 1-3 years experience
  • Business, Management, Logistics, ECommerce
  • Proven experience as a Key Account Officer or in a similar role, preferably within the e-commerce or logistics industry
  • Excellent communication and interpersonal skills, with the ability to build rapport effectively.
  • Results-driven mindset with a focus on achieving and surpassing targets
  • Ability to work independently as well as collaboratively in a team environment.
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