Technical Service Representative

Technical Service Representative (Binan area)

Posted 1 day ago

The Technical Services Specialist will provide technical advice and support to customers during and after product sales. You will be the lead contact for customers and stay ahead of technology and business practices through workshops, research and professional meetings.

Key Accountabilities

• Collaborate with consultants to provide onsite technical support for current customers and prospects.
• Provide customer solutions and technical support materials to specific customers.
• Project management to manage multiple projects and milestones and ensure progress against these.
• Use working knowledge of specialty fats, Cocoa products in Confectionery, bakery application will be advantageous.
• Build relationships and projects with key customers technical team in bakery, confectionery, sauce category.
• Ask probing questions to uncover customer pain points and translate these to opportunities.
• Compile and analyze data for project updates, working with external suppliers to test new products and technologies to make recommendations on applications.
• Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
• Stay ahead of product insight and research to improve value of offerings.
• Keep application and value collection up to date in the systems.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 7 years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications

• Master's degree, Doctorate degree
• Passion for understanding, creating, and communicating value and solutions to team members and customers.
• Public speaking experience

Posted today

Note: Emphasis on on-site and remote support roles across multiple locations. See job postings for specific location details.

Job descriptions and responsibilities vary by posting. Typical responsibilities include providing technical support to users, handling inquiries via phone, email, and chat, and performing basic IT maintenance and installations.

Responsibilities (typical)

• Respond to user requests for IT support and resolve network, hardware, and software issues.
• Perform technical maintenance and installations; document work in ticketing systems.
• Coordinate with internal teams to test and deploy solutions.

Qualifications (typical)

• College degree or equivalent work experience; 12–24 months of Help Desk or TS experience preferred depending on level.
• Willingness to work on-site; strong communication and customer-service skills.
• Experience with tools such as SAP, SharePoint, or similar platforms may be required depending on posting.

Multiple postings with locations including Taguig, Ayala Alabang, and other NCR areas. Roles include handling customer inquiries, loan products or service requests, and providing information with high service standards.

Responsibilities

• Manage high volumes of calls, chats, emails, and messages; resolve product or service issues and inquiries.
• Document interactions in CRM; process policies, account changes, and renewals as required.
• Meet or exceed individual and team targets; adhere to SLAs and quality standards.
• Build trust-based relationships and deliver exceptional service.

Qualifications

• High school diploma or equivalent; college degree preferred for some postings.
• 1+ year of customer service experience (financial services or lending experience a plus).
• Strong communication skills; proficiency with CRM tools and MS Office.
• Willingness to work in a fast-paced environment and on-site as required.

Deployment locations vary by posting (e.g., Taguig, BGC, Makati, Alabang, Angono, Angono Rizal, etc.).

All postings emphasize equal opportunity employment and warn applicants about fraudulent recruitment practices. Genpact and other employers may require specific on-site or remote arrangements based on the role.

This description consolidates multiple postings to reflect responsibilities and qualifications for similar customer service and technical support roles.