Customer Care Coordinator | Makati

• Customer Care Coordinator Makati jobs in Manila

Posted 1 day ago

Job Description

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationmM2E docs initial screening and top sheet preparation
• Filing, Retrieval and Scanning of documents
• "Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches"
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Client Services Executive

Posted 1 day ago

Job Description

We are looking for a Client Services Executive to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, bilingual with a strong well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying opportunities for growth.

This is a full-time role with reporting line to local management and to VP of Global Client Services.

Key Responsibilities

• Serve as the main point of contact for key clients
• Build and maintain strong, long-lasting client relationships with a professional and courteous approach.
• Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.
• Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.
• Address and resolve client issues with a sense of urgency and diplomacy.
• Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.
• Provide account updates and performance reports to clients and internal stakeholders.
• Identify upselling or cross-selling opportunities based on client needs and market trends.
• Maintain detailed documentation of client interactions and agreements.
• Conduct onsite client meetings and regular check-ins
• Coordinate with internal teams to deliver service excellence
• Identify client needs and propose service improvements
• Handle concerns and resolve issues in a timely, courteous manner
• Prepare account reports and updates for clients and management

Qualifications

• At least 1-2 years' experience in client servicing, account management, or a similar role
• Background in the hospitality industry or client-facing roles preferred
• Excellent English communication skills (written and oral)
• Professional, courteous, and proactive in handling client concerns
• Proficient in basic tools (e.g., email, MS Office, Google Workspace)
• Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
• Excellent verbal and written communication skills in English; must be fluent and professional in tone.
• Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
• Highly organized with the ability to multitask and manage multiple accounts simultaneously.
• Familiarity with CRM systems and client service tools is a plus.
• Willingness to travel to client locations within Makati and Bonifacio Global City CBD areas as required.

Client Services Associate

Posted today

Job Description

JOB DESCRIPTION:

• Checking of attachments and instructions from received pre-alert documents/advice.
• Checking of completeness and accuracy of shipping documents
• Checking and Monitoring of Arrival and Shipping Details
• Processing of Special Import Permits (if necessary)
• Prepares and Sends Draft application to customer for checking and approval
• Sending of Draft Computation of D&T to consigned for approval
• Securing of Delivery Order / Container Release Order
• Preparation of CG, LOA and AL
• Sending of BOC SAD, SDV to consignee for signing
• Monitoring and verification of incidental charges (demurrage, bobtail, detention, storage)
• Settle charges to Shipping Line/Trucker

Qualifications

• A graduate of any 4-year course (Preferably a BS Customs Administration graduate)
• At least 2 years of experience in the same industry; 1 year of experience in a similar role. Fresh graduates may apply.
• Preferably a Licensed Customs Broker.
• Excellent English communication skills.
• Terms of Employment: 6-month term.

Amendable to work in Carmona, Cavite

Additional Information:

• Please note that only qualified applicants will be contacted.

Client Services Administrator

Posted 1 day ago

Job Description

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Accounting Virtual Assistant

Location & Work Set-Up: Hybrid (Makati)

About Us:

At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:

Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

The Role:

We are seeking a detail-oriented and reliable
Accounting Virtual Assistant
to support an Australian accounting/bookkeeping firm. The role will focus on providing administrative and accounting-related assistance, ensuring accuracy, compliance, and efficiency in financial processes. The ideal candidate should have experience with accounting software, strong organizational skills, and the ability to communicate effectively with Australian clients and teams.

Responsibilities

• Assist in daily bookkeeping tasks, including data entry, accounts payable (AP), and accounts receivable (AR).
• Reconcile bank statements, credit card statements, and other financial records.
• Process invoices, receipts, and expense claims accurately and on time.
• Support the preparation of financial reports, balance sheets, and profit-and-loss statements.
• Assist in BAS (Business Activity Statements), payroll processing, and GST-related tasks under the guidance of senior accountants.
• Maintain accurate and organized financial records in compliance with Australian accounting standards.

ATO & ASIC Support

• Assist in the preparation and lodgment of BAS, IAS, PAYG, and other compliance requirements with the
  Australian Taxation Office (ATO)
  .
• Monitor ATO portals for client notices, deadlines, and correspondence, ensuring timely follow-up.
• Support the preparation of annual returns, business registrations, and corporate compliance tasks with the
  Australian Securities & Investments Commission (ASIC)
  .
• Maintain compliance calendars to track ATO and ASIC obligations, ensuring no deadlines are missed.

Administrative & Client Support

• Manage email correspondence and respond to client queries in a timely and professional manner.
• Schedule meetings, prepare documents, and follow up on outstanding client information.
• Update and maintain client databases, ensuring data accuracy and confidentiality.
• Prepare and format documents, spreadsheets, and presentations as required.

Compliance & Reporting

• Ensure all accounting and administrative activities comply with Australian tax regulations, ASIC obligations, and firm policies.
• Prepare and submit periodic reports to supervisors or senior accountants.
• Coordinate with clients to gather supporting documents for tax, BAS, ASIC filings, and other accounting requirements.

QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred but not mandatory if experienced).
• Prior experience as an Accounting Assistant, Bookkeeper, or Virtual Assistant in an accounting/bookkeeping firm.
• Familiarity with Australian accounting practices,
  ATO transactions
  , and
  ASIC compliance
  is highly preferred.
• Proficiency in accounting software and tools such as:
• Accounting Software:
  Xero, MYOB, QuickBooks Online, Sage
• Spreadsheets & Documents:
  Microsoft Excel, Google Sheets, Word, Docs
• Document Management:
  Dext (Receipt Bank), Hubdoc, Dropbox, OneDrive
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication skills.

What\'s in It for You:

• Flexibility:
  Work remotely or from one of our inspiring offices and enjoy a better work-life balance
• Inspiring Workspaces:
  Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze:
  Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces:
  Conducive for productivity and creativity.
• State-of-the-Art Security:
  Ensuring your safety and peace of mind.
• Game Rooms:
  Take a break and unwind with our recreational facilities.
• Competitive Compensation:
  Your talents deserve to be rewarded We help you negotiate with our clients.
• Professional Growth:
  Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community:
  Join a diverse and inclusive team that\'s dedicated to your success.
• Global Impact:
  Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you\'re ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let\'s forge a brighter future together Let\'s forge a brighter future together

hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Client Services Analyst

Makati City, National Capital Region ₱ - ₱ Y Kroll Global Solutions Inc.

Posted 1 day ago

Job Description

We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in

the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal platform. Strong communication skills, attention to detail, and a proactive, solutions-focused mindset are essential.

Deal Management

• Collaborating with Directors and the operations team to take on deal management responsibilities and update the deal-specific files.
• Onboarding of new deals and clients on our designated platform.
• Preparing the deal specific consents and sending out notices.
• Tabulating and reporting results of consent solicitations accurately.
• Engaging with various stakeholders in relation to clients' Know Your Customer (KYC) processes which are deal specific.

Transaction Support

• Process shares transfers, issue monthly statements to clients, and handle billing accordingly.
• Ensure all transactions are completed accurately and within agreed timelines

Client Interaction

• Respond to client emails and queries clearly, professionally, and in a timely manner.
• Keep clients informed and updated on the progress of their requests.

Systems and Tools

• Quick to learn new systems, including our internal platform.
• Adapt quickly and pick up new processes with minimal guidance.
• Support system testing and updates.
• Suggest improvements to internal processes and tools to help the team work more efficiently.
• Experience with Salesforce (email ticketing system) is a plus but not required.

Excel and Reporting

• Strong Excel skills, including VLOOKUP, pivot tables, IF statements, and other formulas.
• Assist in creating and improving reports and contribute new ideas to enhance reporting and data analysis.
• Experience with Power BI is a plus but not required.

Skills and Experience:

• Background in Middle Office or Client Services within financial services.
• Excellent written communication skills and strong attention to detail.
• Quick learner, able to adapt to new systems and processes.
• Proficient in Excel and confident working with data.
• Team player with a proactive and solution-oriented approach.

What We\'re Looking For:

We\'re looking for someone who not only understands the operational side of financial transactions but also wants to help build and improve the systems we use. You\'ll work closely with developers and internal teams to shape the functionality of our platforms, so the ability to think critically, ask the right questions, and understand client needs is key. This is a great opportunity for someone who enjoys problem-solving, has a strong eye for detail, and wants to make a real impact.

Posted 1 day ago

Job Description

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises

ONBOARDING OPERATIONAL SUPPORT

• Conduct onboarding for new hires and nurturing long-term client and staff relationships
• Establish a clear understanding of the client\'s tactical strategic plans
• Prepare client/sales visit agenda and presentations
• Develop effective communication platforms for clients and staff
• Any other administrative task requested on a regular or ad-hoc basis
• Deal with client requests and troubleshoot problems

KEY ACCOUNT MANAGEMENT

• Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
• Act as an escalation point and a major advocate of the client
• Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
• Identify, develop, implement, and make recommendations on strategic value-adds (innovation)

Assistance with Client IT Requirements

• Coordinating the management of IT and equipment Purchase Orders with Suppliers
• Raising IT tickets for clients where necessary
• Follow-up on installation progress or resolution of tickets
• Maintain an inventory of purchased equipment and status

WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES

• Proactive, resourceful, self-motivated, takes initiative
• Strong communication skills (written and spoken)
• High service orientation.
• Ability to meet deadlines with excellent time management skills
• Calm, polite, and professional behavior.
• Precise, accurate and attentive to details
• General business knowledge

SPECIAL REQUIREMENTS

• Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
• Advanced knowledge of Google Doc, Sheets, Mail, Calendar
• Experience with Australian businesses is beneficial

QUALIFICATIONS EXPERIENCE

• Bachelor\'s Degree
• At least three plus (3+) years ofexperience

Posted 1 day ago

Job Description

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.

CSC\'s operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA\'s global operations.This role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

EXPERIENCE REQUIREMENTS

• 2+ years of experience in sales or sales coordination.
• 2+ years of experience in account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.
• Experience in customer service, vendor negotiation, or procurement is a plus.
• Ability to communicate effectively with clients, vendors, and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills – ability to handle multiple orders, deadlines, and priorities efficiently.
• Knowledge of branded merchandise, promotional products, or supply chain management is an advantage.
• Bachelor\'s degree in business, Marketing, or a related field preferred but not required.

DUTIES & RESPONSIBILITIESAccount & Client Support

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives
• Prepare and manage sales proposals, quotations, and cost analysis reports.

Order Management & Coordination

• Process and track global orders from initial request to final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports, sales records, and inventory tracking for multiple markets.
• Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

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Client Services Director

Posted 1 day ago

Job Description

We are seeking an experienced Client Service Director to lead strategic account management for key healthcare clients.

The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.

The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.

Key Responsibilities

• Serve as the primary point of contact for high-value healthcare clients, ensuring delivery of high-quality services and solutions.
• Develop and execute strategic account plans aligned with client goals and organizational objectives.
• Manage client onboarding, service delivery, escalations, and regular performance reviews.
• Partner cross-functionally with operations, quality, compliance, and technology teams to meet service-level agreements (SLAs) and key performance indicators (KPIs).
• Identify opportunities for account expansion and upsell services based on evolving client needs.
• Track and report on client satisfaction, operational performance, and contract compliance.
• Lead regular business reviews, forecasting, and strategic planning sessions with clients.
• Ensure adherence to HIPAA and healthcare compliance standards.
• Provide leadership and mentorship to client service managers and account teams.

Qualifications

• Bachelor\'s degree required or equivalent preferred.
• At least 10 years of client service/account management experience, with at least 5 years in the healthcare BPO industry.
• Strong understanding of healthcare operations including RCM, claims, utilization management, and/or contact center processes.
• Proven track record of managing accounts and achieving client satisfaction and retention.
• Exceptional communication, negotiation, and presentation skills.
• Experience with CRM systems, performance analytics, and reporting tools.
• Demonstrated leadership in managing cross-functional teams and client relationships.
• Knowledge of healthcare regulations, HIPAA, CMS guidelines, etc.

Qualifications

• Bachelor\'s degree in related field preferred but not required.
• Other standard requirements as per the job posting.

Client Services Officer

Posted today

Job Description

We are seeking a Customer Service Officer / Client Services Officer for a mid-tier accounting firm

The primary purpose of the Customer Service Officer is to provide support to the relevant business services team by completing tasks relating to administrative functions, accounting & tax, client communications, and system access requirements.

Role and Responsibilities

Administration Functions

• Adding new clients to XPM
• Client engagement letters and fee agreement letters preparation
• Setting up of new client structures upon request of director / manager including lodgment of relevant ATO and ASIC registrations
• Corporate compliance obligations for relevant team including handling of annual company statements, ASIC changes, under supervision of ASIC officer
• Handling of \'No Longer Client\' matters under supervision of client manager
• Client workflow management support, i.e., contacting clients to request work, logging jobs in into XPM and workflow system, client query reply follow-up
• Scanning in of documents and filing in Virtual Cabinet
• Assistance with team billing

Accounting & Tax

• Handling of tax assessments and notices received via paper and virtual cabinet tasks
• Tax lodgement list handling, i.e., client payment reminders, follow up sent for signing
• Preparing final client packs for compliance work, i.e., printing, collation, binding
• Assisting with BAS and IAS lodgement at request of managers
• Client Communications
• Arrange client meetings on as needs basis on behalf of directors / managers
• Publishing of compliance work via Moore Access portal and subsequent follow up of clients regarding signing of documents
• Management meeting minutes preparation
• Client secretarial work where applicable for clients, i.e. client mail collection

System access requirements

• XPM user with ability to add clients, change client details, make client NLC
• Virtual cabinet portal publisher rights
• ATO tax agent portal rights to be able to add and remove client authority
• NowInfinity user access
• FuseDocs user access

Contribution to Team

Participate as an enthusiastic and active member of the Moore Australia team,

Contribute to the continuous improvement of the team activities, systems, and delivery of client services,

Embrace the firms\' mission, vision, and values.

Key Relationships

All Moore Australia Team Members

Establish and maintain collaborative relationships across the firm by responding to queries and requests, and providing appropriate information and assistance as required.

Externally: External Clients and Stakeholders

Build rapport and trust with all clients and internal stakeholders, based on the foundation of providing excellent client service to internal and external clients.

Qualifications and Experience

Qualifications

Working knowledge of

Skills

Good organization skills

Good initiative and innovation skills

Good support and friendly team spirit

Excellent typing and data entry skills

Ability to communicate effectively and build trust and relationships with all stakeholders

Work independently, by planning and prioritizing work within set budgets and timeframes

Strong attention to detail and accuracy

Exhibit a collaborative working style

Display critical and innovative thinking

Demonstrate proactivity and a desire to learn

Display growing client relationship and client service abilities

Understands the external business environment and political, social, economic and demographic trends as well as industry specific developments

Personal Attributes

Team player

Highly motivated

Excellent attention to detail

Works independently

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