E-Commerce Associate

About Healthy Options Healthy Options is the first and largest all-natural and organic products retailer in the Philippines since 1995, specializing in premium and natural food and health products. Your role Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction. Ensure orders are efficiently processed from picking to dispatch. Orders are delivered complete and on the next or same day. Products sent to customers are of good quality, aligned with the shelf-life policy. Receipts are included in all packages as much as possible; manual sales invoice is provided as needed. Special requests and/or instructions of customers are followed. Customer complaints are attended to as soon as possible and are resolved within 24- Maximize dispatch to ensure next day and same day deliveries. Closely monitor outside Metro Manila deliveries Coordinate concerns directly with courier operations Liaise with agency riders for any concerns that may arise during operations Fulfill orders in the system to alert customers that their orders are on the way Fulfill orders that have been delivered to the customers already Maintain at least 81% inventory percentage through timely replenishment of stocks. Ensure accuracy of inventory thru timely posting of transactions and regular inventory count. Minimize expired products by monitoring the movement and storage of stocks. Minimize damages thru proper handling. Missing items are fulfilled within the day or the following day latest. Safety and Control Measures Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department. Compliance with the operational policies and procedures on quality management. Comply and enforce security policies Work and coordinate proactively with other departments Perform other responsibilities assigned by the PIC Training, development & rotations They provide opportunities for dynamic learning by exposing their candidates to their different brands. Be mentored by experienced leaders who will jumpstart your growth as a professional Compensation & benefits In exchange for your passion and commitment, expect these benefits and more as you build your career with them. Perfect employee reward Employee discount Monthly product allowance Performance bonus Competitive salary Trainings Health and life insurance Paid leaves Career progression When they see talent, they nurture it. They create leaders who can give a greater impact. They promote outstanding performers from within the company, where potential candidates are selected to join the program. This dynamic training is designed to prepare their employees for bigger and better roles. Be mentored by experienced leaders who will jumpstart your professional growth. Work-life balance Extensive training and benefits, friendly and supportive management, and the opportunity to work for a company that actively cares for the environment Work-life balance may be an issue. Insiders mostly complain about long hours and a six-day workweek. Company culture The brand claims to have a low attrition rate, and this may be attributed to several factors. Healthy Options promotes a culture of growth and learning by offering career opportunities and support inside work and out while putting a premium on training. The company chooses to promote from within, selecting outstanding performers to move up the ranks. About you Preferably a graduate of any bachelor’s degree course Excellent communication, organization, decision-making, and interpersonal skills. A team player who can collaborate towards the achievement of goals Must be willing to work on weekends and holidays How to apply To apply for this position, simply click the “Apply” button on this page. Source/s healthyoptions.com.ph #J-18808-Ljbffr