E-commerce Support Associate | Remote

1 week ago

Cavite City, Philippines TalentPop App Full time

Overview

Join to apply for the E-commerce Support Associate | Remote role at TalentPop App .

About TalentPop: TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As an E-commerce Support Associate, you'll be the go-to person for our customers, providing stellar support and solving problems with a friendly, professional attitude. You will use your expertise to

  • Handle all customer communication through various channels (email, chat, phone).
  • Answer questions and resolve issues ranging from order tracking to product returns.
  • Efficiently manage customer support tickets and maintain clear records.
  • Stay up-to-date on new products and policies to deliver a consistent experience.
What You Bring / Qualifications
  • A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
  • Strong written and verbal communication skills.
  • Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
  • A high degree of empathy, patience, and attention to detail.
Our Benefits
  • Competitive salary with annual performance-based raises.
  • Paid time off and bonuses.
  • Comprehensive health and dental coverage or a monthly health stipend.
  • Flexible, fully remote work.
  • A supportive team culture with opportunities for professional growth.
Remote Setup
  • Your own computer or laptop (i5 processor or equivalent).
  • A reliable, high-speed internet connection (minimum 15 Mbps up/down).

Ready to Join Us?

If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

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