E-Commerce & Customer Service Associate

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Tradezilla Corp Full time ₱300,000 - ₱600,000 per year

The E-Commerce & Customer Service Associate will be responsible for managing online product listings, monitoring inventory, supporting digital campaigns, and ensuring excellent customer service across all e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.). This role bridges product, sales, and customer needs to drive store performance and deliver a seamless shopping experience.

Key Responsibilities:

  • Upload, update, and maintain accurate product listings with complete details, competitive pricing, stock availability, and high-quality images.
  • Conduct regular inventory checks across platforms, flag low/zero stock, and coordinate with the warehouse team for timely replenishment.
  • Manage store operations, promotions, flash sales, vouchers, bundles, and product launches.
  • Run and optimize platform ads and sponsored campaigns (Shopee My Ads, Lazada Sponsored Ads, TikTok Ads) to maximize sales.
  • Respond promptly to customer inquiries, order concerns, and feedback across online platforms and messaging applications, ensuring all messages are answered.
  • Track and communicate changes in customer orders, deliveries, or schedules; assist the fulfillment team in ensuring smooth processing.
  • Coordinate with internal teams, marketing, creative, and platform service centers to resolve issues and improve store performance.
  • Analyze campaign and sales performance data to recommend strategies that drive conversions and engagement.
  • Support the creation of FAQs, guidelines, and systems to enhance customer service efficiency.

Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or related field (preferred but not required).
  • At least 1–2 years of experience in e-commerce operations, online store management, or customer service
  • Familiar with major e-commerce platforms (Shopee, Lazada, TikTok Shop, Shopify or similar).
  • Knowledge of marketplace tools such as ads management, vouchers, and promotions.
  • Strong communication and customer service skills (verbal and written)
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Proficient in MS Excel/Google Sheets; familiarity with analytics tools is a plus.
  • Ability to work in a fast-paced retail environment and collaborate with cross-functional teams.

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