Virtual Property Operations Coordinator

3 weeks ago

Manila, Philippines TruPorch Homes Full time

Overview

Company: Truporch Homes
Position: Full-Time, Home-Based

Are you an experienced Virtual Professional in the Real Estate space looking for a stable, long-term career where you can truly take charge? This is not just another task-based VA job. We are looking for a Virtual Property Operations Coordinator to be the heart ("puso") of our US-based rental property business. You will be the single point of command for our entire rental portfolio, managing everything from tenant relations to coordinating our maintenance team. We need a true leader who is organized, resourceful ("ma-diskarte"), and ready to own the operational success of our properties from the comfort of your home.

Responsibilities
  • Tenant & Leasing Management: Own the entire leasing process, from handling inquiries and screening tenants to preparing and managing digital lease agreements.
  • Be the friendly face of our company: Serve as the main contact for all tenant needs, providing excellent and professional customer service.
  • Manage tenant lifecycle: Coordinate smooth move-ins and move-outs, including inspections and security deposit returns.
  • Ensure timely payments: Oversee rent collection and professionally manage the eviction process when necessary, following all procedures.
  • Maintenance & Project Coordination: Command the maintenance workflow, receive, prioritize, and dispatch our maintenance team and vendors to resolve property issues.
  • Run the projects: Coordinate property turnovers and minor renovations, creating schedules and ensuring they stay on track and within budget.
  • Be the resource manager: Order supplies and materials needed for jobs, manage vendor relationships, and ensure our team has what they need to succeed.
  • Operations & Admin Support: Maintain perfectly organized digital files for all properties, tenants, and work orders in our property management software.
  • Watch the budget: Track all maintenance and project expenses, review invoices, and help us run a cost-efficient operation.
The Ideal Candidate
  • You are "Ma-diskarte" (A Resourceful Problem-Solver): You can think on your feet and find solutions, whether it’s a tenant issue or a logistical challenge with a repair.
  • You have an Owner's Mindset ("Malasakit"): You treat the properties and the business as if they were your own, taking pride in their success.
  • You are a Master Organizer: You love systems, checklists, and processes. You can juggle tenant needs and maintenance schedules without missing a beat.
  • You are a Natural Leader & Communicator: You can provide empathetic support to a tenant and give clear, direct instructions to a maintenance technician.
Qualifications
  • Proven experience as a Virtual Assistant in Property Management is essential. Your background must include both tenant relations and maintenance coordination.
  • Confident in your ability to direct team members and manage vendors.
  • Strong understanding of the US real estate rental process (leasing, tenant laws, etc.).
  • Experience managing schedules, ordering materials, and tracking budgets.
  • Comfortable working full-time on a US time zone schedule (graveyard shift).
  • You must have your own reliable, high-speed internet connection and a quiet, dedicated workspace at home.
Why Join Truporch Homes?
  • Stable, Long-Term Role: We are looking for a permanent member of our team to grow with us for years to come.
  • Be the Hub, Not Just a Task-Doer: Your role is critical to our success. You will be making key operational decisions every day.
  • Work From Home: Enjoy the benefits of a fully remote position.
  • Direct Impact: See the immediate results of your hard work on our properties and tenant satisfaction.
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