Assistant Manager-Operations

1 day ago


Philippines Teknowiz Full time

Overview

Urgently hiring for one of our direct clients in the Philippines.

Job Title: Assistant Manager-Operations (Spanish Bilingual)

Location: Quezon City

Work Mode: Nightshift

Responsibilities
  • 3 years exp as a Spanish Bilingual Supervisor in the BPO with 3 years of CS background
  • Financial / Mortgage experience is a plus.
  • Candidate must be able to visit government-related offices such as PEZA, BIR, SEC, BOI
  • Excellent Communication Skills.
  • Should be fluent in Spanish and must have Spanish certification for at least an intermediate level.
  • Great People Management skills with proven record in critical and analytical thinking.
  • Experience in client engagement.
  • Amenable to US shift timings.
  • Amenable to work onsite in Quezon City.
Experience and Requirements
  • Lead a team of bilingual (English and Spanish) associates.
  • Promoting mortgage products, continually engaging with a pipeline of customers and helping them retain their home via servicing and collection efforts, while maintaining compliance with current client, federal, and investor guidelines
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